Can't launch game. Copying Game Content Bug

I've been trying to launch my game and have been unable to for about 2 days. The launch button is grayed out and a message about copying game content is displayed. Now if this only took a few minutes or an hour that would make sense. But it's been days. I've tried refreshing my browser, using a different browser and also tried signing in on a different device. I can't launch the game. But my players can. What do I do?

Hi Xirean! If your players can open it, but you can't, that implies there is something special about your situation. Here are some things to try: Delete cache and cookies (You could be hung up on a warning that won't dismiss) Try a different browser or if possible, machine. Just to see if the account can load it, or if it is something unique to your hardware/software) Create a  Dummy Account  and promote it to GM, see if it can load the game. If it can, turn off dynamic lighting on whatever page you think your GM account might be trying to load. If you feel comfortable doing so, delete that page. (Or copy it and delete the original)

Hi keithcurtis, I have tried the above and am still getting the same results. I also double checked and my players cannot access the game. One could for a little while but can no longer.

Ah, if that's the case, then Jim's suggestion is best. Try capturing a  Console Log ( Chrome , Firefox ) before sending in the  Help Center Request . That info may help the dev team discover the issue.