Black Friday subs not for members?

i wanted to renew my sub with the Black Friday special for 89.99$ a year. I am currently subbed as a pro member. When i try the yearly sub option the price changes to 99.99$ a year. What a bummer. Either it is a bug or false advertising in your newsletter.

Hi iuzbob, I cannot find the newsletter referencing this sale, could you screenshot the relevant portion?

Not in the newsletter, but I see this graphic on <a href="https://roll20.net/welcome" rel="nofollow">https://roll20.net/welcome</a> : The image link leads to <a href="https://marketplace.roll20.net/browse/search?tag=Unique%20Status:Sale" rel="nofollow">https://marketplace.roll20.net/browse/search?tag=Unique%20Status:Sale</a>

I got an email with it as well and would love to renew early to get the savings. Bummer.

Gauss said: Hi iuzbob, I cannot find the newsletter referencing this sale, could you screenshot the relevant portion? Here it is:

Riley D. said: Hey folks -- If you submit a ticket to our support staff while the sale is happening and let them know you'd like to take advantage and you are currently on a Pro Annual plan (which is I think the only plan type that can't automatically get a discount) I believe they have a mechanism to help you out. <a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a> Thanks! I am giving this a try, I have submitted a ticket and will let you know if this worked. (UPDATE - after I freaked out a bit when I saw a new message saying: "you have used all your storage space!" . I noticed they cancelled my current subscription, credited me the remaining time on renewal, then I could choose the Black Friday price for a new subscription.)

Thanks for the link. I'm also hoping this works since my subscription renews 5 days :) Riley D. said: Hey folks -- If you submit a ticket to our support staff while the sale is happening and let them know you'd like to take advantage and you are currently on a Pro Annual plan (which is I think the only plan type that can't automatically get a discount) I believe they have a mechanism to help you out. <a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a> Thanks! Edit: I used the link and asked for the Black Friday pricing. I received a reply less than an hour later: they cancelled my current subscription, credited me with the value of my remaining time, then allowed me to use that credit on top of the Black Friday price for a new subscription. All good :)