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Can't Copy Game

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Can't Copy Game
1712777890
Essen
Pro
Marketplace Creator
Permalink for 11859351 Quote
I wanted to copy my current game into Jumpgate, but I keep getting an alert saying the game isn't "finished being updated", whether I try to copy into Jumpgate or not. What do I do?
1712780046
Gauss
Forum Champion
Permalink for 11859388 Quote
Hi Essen,  Since this is a Jumpgate issue please post this in the Jumpgate forum thread . Alternately you can file a bug report via the Help Center .
1712860356

Edited 1712860415
Essen
Pro
Marketplace Creator
Permalink for 11860336 Quote
It’s not a Jumpgate issue. It happens whether I’m trying to copy into Jumpgate or copy normally.
1712864495
Gauss
Forum Champion
Permalink for 11860472 Quote
In that case I suggest messaging the Devs via the Help Center .
1712935703
Essen
Pro
Marketplace Creator
Permalink for 11861284 Quote
I already had, but they don’t seem to getting the issue I’m getting when they try, and I was hoping to get some context from anyone who might have this happen to them while I wait for responses 
1712939729
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 11861331 Quote
Hi Essen! Have you tried copying while in an incognito/private browsing window? Also, are you using a browser other than Chrome or Firefox?  
1712946912
Essen
Pro
Marketplace Creator
Permalink for 11861461 Quote
I have tried it in Chrome, Firefox, Incognito mode for both, and on my phone. Same error for all of them. The Support staff were able to copy the game no problem, and I get the same error when I try to copy the one they made. I CAN copy other games of mine, this one is the only issue.
1714503327
Mike F.
Pro
Permalink for 11886681 Quote
Having the same issue, also only occurring with one game (other active game copied with no issues). I'm on Chrome. Tried from an incognito browsing window, same issue. It does create a game, but it's a new game rather than a copy. (I also filed a help request, I just wanted to report it here as well so people know that Essen isn't alone.)
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