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Account Credit Has Vanished

I recently had a friend purchase an entire year of the supporter program for me ($49.99) and it requested my credit card to complete the transaction, but every other day roll20 pings my card for funds I don't have one it (its a pre-paid) and when I went to check my page it is now reading that I do not have the supporter program and that my friends near $50 is now missing? This is both annoying on my part and aggravating on my friends since the money is indeed missing from his bank account. I still have the e-mail that roll20 sent me to notify me of my friends gift....as well as the many e-mails informing me that my card has declined. Please give me some input on this and help me figure out how to fix this.
1412141807
Gauss
Forum Champion
For account issues please email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and the Devs can help you out.
E-mail sent then...I have a session on Friday, is there any hope to having the issue resolved by then? What is the average wait time for a support ticket of this type?
Replied to your email. Closing out this thread.