For the last day, our team has been investigating unprecedented waves of instability in relation to our login/authentication service. The developers have been focused on immediate stabilization while investigating the underlying cause. While the team hasn’t confirmed a root cause yet, this is a season where DDOS attacks tend to hit us. We’re not ruling out any potential causes as we continue investigating. If you’re encountering these issues, we currently recommend manually signing out, clearing your cache and cookies, before signing back in again. We know that missing game night (or day) is never a great experience and we hear your frustrations of not being able to play your sessions — regardless of the reasoning behind it. We’re incredibly grateful for the patience and support the community has shown us over the past day and we’re working hard to get everyone’s sessions back on track. We will keep you posted and be as open as we can be about the situation. Until then, thank you for continuing to take us on your adventures and we look forward to getting everyone back into their games. UPDATE (9/10/2025 @ 4:30 PM MST): As we near the 20 hour mark since the last wave, we are no longer seeing large surges of outages, and instead small handfuls of users still experiencing the issue. Because of this, we’re updating our currently recommended protocol: If you are still running into this issue after clearing your cache and signing in again, please reach out to the Help Center so that we may investigate your case individually: <a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a> Our team is committed to getting everyone back into their games, so if you’re still struggling, please get in touch! Please include the following when reaching out: The browser in use A description of the issue (screenshots or screen recordings would be rad!) If the recommended troubleshooting steps changed the issue present UPDATE (9/12/2025 @ 12:40 PM MST): Good news update: The team has identified and fixed the root cause of the outages!
Our login database ended up showing signs of degradation, so we had
to perform rolling maintenance on it that took several days to complete.
While the outages only occurred in short bursts at the start of the
week, we wanted to make sure the repair was solid before giving the
official all-clear to our community.
If you are one of the stragglers who can still see the yellow login prompt at the top of your VTT— please log out and refresh your cache before signing back in . Your game may encounter errors while trying to run until you do so. We promise now is the time!
If you need help with this or are still having issues, don’t hesitate to reach out to our Help Center .
We want to get you back up and rolling! And again, our profound thanks
for your patience and support as we sorted this out, we are always so
grateful to be a part of your adventures!
