Community Forums: Very concerned about Jumpgate | Roll20: Online virtual tabletop

1759448980

Pro

Hi, TLDR Please consider not making all new games Jumpgate and leave the option for legacy tables. I will probably say this all wrong and get heat for it, but that's not my intent. I just read that all new games will be Jumpgate only and I am planning to go make 20 new legacy tables just in case. In the experience of me and my small group of maybe ~30ish people who play in games together here, almost universally Jumpgate has been problematic. I have a good computer and connection and still I have issues I did not have before Jumpgate. Those of my friends who have older computers or who are playing from some other device cannot play. There's no other way to say it, the games just won't work for them. We have already lost a half dozen players who have said "not playing on Roll20 anymore due to Jumpgate", and I am afraid we are going to lose more. Is this experience unique to us or are others having it too? Thank you.

1759463061

Ultrathewolf

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I am also concerned for this as Jumpgate consistently has problems for me to the point it even messes with my internet. I also have been unbale to use the discord on roll20 for my games as they refuse to load, all except a Jumpgate one I tested & I think they somehow broke the app for legacy games & instead of fixing are refusing & pushing more for Jumpgate.

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Edited 1759482438

Gauss

Forum Champion

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Hi Don H., and Ultrathewolf,  Could you elaborate on the issues you are having with Jumpgate?  Have you filed a report via the Help Center ? Don,  Were the issues in the early days of Jumpgate or do they continue?  When did you last try to see if your players still have an issue?  Ultrathewolf,  Could you elaborate on how things were broken for you? Some commentary: My understanding is that the Roll20 Legacy engine is very old. For most intents and purposes it is 13 years old. While it has had some updates over the years it is still basically the same engine as what Roll20 started with.  It cannot continue to be updated, the technology is just too old. I feel Roll20's stance here is probably the best possible solution. Let folks continue to play their Legacy games and then move to Jumpgate as those games conclude.  But, and I cannot stress this enough, if you are not reporting these bugs and helping Roll20 with the data they need to solve the problems then Jumpgate will always have those issues. We must be part of the solution here.  P.S. I know one issue with Jumpgate that was causing people issues is an easily solved one. Change the FPS setting from Unlimited FPS to 30 FPS. That has solved the issue many folks were having with both newer and older machines.  Another issue is to make sure you are using Hardware Acceleration in your browser settings. 

1759492713

Jimmy

Roll20 Team

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Thanks for weighing in, Gauss! Don and Ultrathewolf, as Gauss said above, if you are having issues with the Jumpgate engine, please let us know what they are, specifically, so we can troubleshoot with you. You can post directly here, or let me know any ticket numbers you have submitted. 

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Rick A.

Pro

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Several of my players have been experiencing performance issues ever since I converted my game to jumpgate. Reducing the frame rate doesn't help, and all have verified that hardware acceleration is enabled. I've sent several help tickets over the last several months regarding the problems we've been having and although communication has been good, and my issues have been noted, the problems still persist. The worst experiences have been with large  maps - those approaching 100 grid squares in any direction - which worked without much trouble under the legacy environment. I've tried to keep my maps smaller, but this really restricts opportunities for players characters and NPCs who have abilities with long ranges and for those that can move quickly or fly; it's become pointless to have characters with such abilities if they don't get the chance to use them. Also, I need to redesign and/or replace several scenarios that I had planned that require more than a dozen or so NPC tokens on the map unless those tokens are not linked to character sheets and I don't use dynamic lighting at all because under Jumpgate these types of scenarios are completely unworkable. My current campaign is coming to a conclusion and I have to discard and completely rethink and re-create the planned endgame encounter into which I had  put many hours of work back before Jumpgate was released.

1759525566

Don H.

Pro

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Jimmy said: Thanks for weighing in, Gauss! Don and Ultrathewolf, as Gauss said above, if you are having issues with the Jumpgate engine, please let us know what they are, specifically, so we can troubleshoot with you. You can post directly here, or let me know any ticket numbers you have submitted.  Hi Jimmy, Gauss and others. I listed the problems I have seen consistently in every game in which I have played that is Jumpgate. I am dubious that R20 is going to shut it down based on my forum post so I probably won't fill out a ticket. I can't believe R20 isn't already aware of the issues. Since legacy mode will still work, regardless of engine age, etc., I did as I said above and made several place holder tables in Legacy mode that should last me until I die, or Legacy mode goes away :) Thanks for the response, sorry I couldn't be more help.

1759530209

Katie Mae🔮

Roll20 Team

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Rick A. said: Several of my players have been experiencing performance issues ever since I converted my game to jumpgate. Reducing the frame rate doesn't help, and all have verified that hardware acceleration is enabled. I've sent several help tickets over the last several months regarding the problems we've been having and although communication has been good, and my issues have been noted, the problems still persist. The worst experiences have been with large  maps - those approaching 100 grid squares in any direction - which worked without much trouble under the legacy environment. I've tried to keep my maps smaller, but this really restricts opportunities for players characters and NPCs who have abilities with long ranges and for those that can move quickly or fly; it's become pointless to have characters with such abilities if they don't get the chance to use them. Also, I need to redesign and/or replace several scenarios that I had planned that require more than a dozen or so NPC tokens on the map unless those tokens are not linked to character sheets and I don't use dynamic lighting at all because under Jumpgate these types of scenarios are completely unworkable. My current campaign is coming to a conclusion and I have to discard and completely rethink and re-create the planned endgame encounter into which I had  put many hours of work back before Jumpgate was released. Howdy! The team is still working on resolving performance issues for a certain subset of Jumpgate users, it's one of their biggest focuses right now! They've actually just released this toggle in settings called Enable Experimental Performance Enhancements this week, and your players sound like the perfect candidates for it! We'd love nothing more than to have your table try it out and let us know how it goes <3 

1759530505

Don H.

Pro

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I can ask them. Most of them are just trying to play a game and frustrated by Roll20 no longer working like it has for many years. A few have left, sadly. Will put it out there to them, but I am dubious anyone will bite. Apologies in advance. :)

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Very concerned about Jumpgate