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All Handouts are now formated in a way that makes them unreadable

Some update happened in the last few days - and now every single "handout" in every single one of my games has changed its formatting so that it basically unreadable unless its in edit mode. All the text is now broken up into multiple columns. that shouldn't exist. Her is an example:
I can't reproduce this. Is this happening in all of your games? If the usual remedies (clearing cache, removing browser extensions, using incognito/private browsing mode or trying a different browser) don't help, you may need to file a help ticket:&nbsp;<a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a>
1767983917
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Shaun! I can't duplicate either. I'd take Rick's advice for a&nbsp; Help Center Request , and include the address of the game and an affected handout. Out of curiosity, did you compose the contents within Roll20, or copy and paste from another source (like Word, for example)? That could complicate things.
Yes - every handout on every game I've created. I've cleared cache and done all the basic stuff. I've tried loggin in using different browsers - Firefox and Chrome but the same. It literally started happening right after the update yesterday so it must be related somehow. I'm going to put in a help ticket now. Thanks!
1767984611
Gold
Forum Champion
You are not alone, Another user reported and screenshotted a similar formatting error, here: <a href="https://app.roll20.net/forum/post/12638293/map-pins-are-now-in-open-beta-and-available-to-everyone-no-subscription-required/?pageforid=12639324#post-12639324" rel="nofollow">https://app.roll20.net/forum/post/12638293/map-pins-are-now-in-open-beta-and-available-to-everyone-no-subscription-required/?pageforid=12639324#post-12639324</a>
1767986397
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
I have reported both instances, but individual&nbsp; Help Center Requests &nbsp;are still recommended, so that the devs know where specifically to look for examples.
1767986457
Andrew R.
Pro
Sheet Author
The recent update of Map Pins is probably the cause. I noticed changes yesterday while editing a Handout.
Shaun - thank you for your report. Could you share a title of an existing game you have where you're seeing this? I took a look at your Chicago by Night game and couldn't find an example of handouts with this misformatting, so wanted to get my hands on a direct example for our analysis. Shaun R. said: Some update happened in the last few days - and now every single "handout" in every single one of my games has changed its formatting so that it basically unreadable unless its in edit mode. All the text is now broken up into multiple columns. that shouldn't exist. Her is an example:
Thank you again for raising this. After some work and help from our Forum Champs (Keith and Gauss), we were able to track down examples and reproduce the issue. The team is actively looking into the fix. In the meantime, we've posted a workaround in the Announcement thread - where we'll also be posting updates on this issue. Lavi said: Shaun - thank you for your report. Could you share a title of an existing game you have where you're seeing this? I took a look at your Chicago by Night game and couldn't find an example of handouts with this misformatting, so wanted to get my hands on a direct example for our analysis. Shaun R. said: Some update happened in the last few days - and now every single "handout" in every single one of my games has changed its formatting so that it basically unreadable unless its in edit mode. All the text is now broken up into multiple columns. that shouldn't exist. Her is an example:
1768004053
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Andrew R. said: The recent update of Map Pins is probably the cause. I noticed changes yesterday while editing a Handout. There is at least one report of this as far back as several months ago. It could certainly be related, and only the influx of non-Pro users has revealed it.
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Edited 1768053787
If you need anymore examples its happening in my game as well.&nbsp; Let me know i will give the link. Workaround doesn't seem to do the trick.
1768064868
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hey Lowe! You might need to select the entire block of misbehaving text, plus one line before and one line after (you can edit out any extra returns after), and apply the normal style to that block.
1768069334

Edited 1768069355
Gauss
Forum Champion
Lowe, if Keith's suggestion doesn't work mind if I come take a look at the handout? If you are agreeable to that please PM me an invite and I can come take a look.
1768083453

Edited 1768083912
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
For anyone suffering from this issue, let me try and explain a bit what's going on. I'm going to explain this in a bit of detail, but aimed providing an explanation that hopefully works for users at all technical levels. How text editors work Whenever you have an application that produces styled text (bold, italic, headers, etc), the text editor inserts invisible codes into the text that tell it when to change its appearance and when to stop changing its appearance. This is true of anything that produces styled text, be it Word, Forum software, Layout software, etc. There are two different kinds of styles: Character Styles Paragraph Styles Character styles &nbsp;are for specific spans of words. These are things like&nbsp; bold ,&nbsp; italic ,&nbsp; underline . They are used for when you want to style jut parts of a paragraph, or specific spans of text across paragraphs. Paragraph styles &nbsp;are higher level, and style everything up until the next hard return character — an entire paragraph from beginning to end. Paragraph styles are used to give a document structure, and contain a bunch of codes for changing size, style, color, etc. The key difference here is that paragraph styles affect the entire paragraph. They don't care about what words are in them. This is why you have to select an entire word to make it bold, but just have to have your cursor in the paragraph line somewhere to style the entire paragraph. Again, this is true of just about every text editing software in the world. In the case of the Roll20 editing bar, everything under that first button on the left, the "Styles" button is a paragraph style, structural and all-encompassing for that line of text. The next 7 or so buttons are character styles: bold, italic, underline, strike through, (a remove styling button), superscript and subscript. What is going on here? There are a couple of things that are causing the issues that folks are seeing. The first is a true bug that Roll20 needs to address, the second is not a bug, but a Bad Practice whose effects seem to be surfacing due to recent changes, still due to the Bug, but it was never properly formatted to begin with. The Bug The Bug is that formatting just part of a paragraph style (specifically Headers 1-4) is causing an odd split in the line, giving the appearance of multiple columns. The Bad Practice The Bad Practice comes from using shift-return in place of return, and trying to treat a paragraph style like a character style. On the surface, it seems like a desirable goal: A user wants larger text for a section, or span of words so they format it with an H3 (for example) paragraph style. then they use shift return and format the rest as "Normal". (Or normal and use a shift return to isolate another section for changing the formatting from Normal to H1. Or they just want to use shift return to remove the vertical spacing that the text engine places between paragraphs. The problem with this is that shift-return doesn't end a paragraph (and hence the paragraph style). It just tells the text editor to start a new line within the same paragraph. This is called a Line Feed, as opposed to a Paragraph Return). These are also sometimes called soft and hard returns. So the paragraph style never truly ends, and you get that same multi-column formatting issue that you get from the Bug. Subsequent editing to try to fix can jumble up those invisible codes even further, making it more and more difficult to fix. Either of these problems can be exacerbated by pasting formatted text into a handout from another editor (like Word, chatGPT or other styled text creator). Odds are they use the codes slightly differently, or in the case of something like Word, contain a host of word-specific codes that make the styling problem even more difficult to unravel. So, what can be done? Well, the&nbsp; commands given in the announcement thread should fix most instances . In cases where attempts have been made to fix this already, there may be a lot of confusion and/or duplication in the invisible formatting codes. The safest thing to do in those complex cases is to start over, or select a span of text from between two new, simple hard paragraph returns (not shift-returns) and remove all formatting. Hit the "Normal" style, and the remove formatting button. For good measure, make sure that you change every line feed to a paragraph return (backspace between to lines to join them and then hit a normal return character). If this formatting is just too damaged, it's probably a good idea to start over in a fresh handout, with no formatting (see below) and format using the tools in the styling bar. Avoid using shift-returns in any place other than between two lines of "Normal" text. The Best Practice for creating handouts is to always begin with raw, unstyled text. If you use an unstyled plain text editor (I believe NotePad for windows? or BBEdit for Mac are examples), you can compose in there, or if you need to move text from one place into Roll20, pass it through a plain text editor to begin with. Alternatively, when you are pasting your external text into a Roll20 handout, use "Shift" when pasting - Cmd/Ctrl-Shift-V. This is pasting without formatting. For a variety of technical reasons, passing through a plain text editor is safer, but pasting without formatting will work in most cases. This ensures that there are no hidden formatting characters in your text, and you can format afterward using Best Practices. And remember the rule of thumb: Only use shift-return (a line feed) in the middle of a paragraph, never to separate paragraphs.&nbsp; The paragraph style won't end and Headers lose their structural value.
1768255242
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
This should be fixed, and require no reformatting from users. Thanks Lavi! Lavi &nbsp;said here, originally : We really appreciate everyone's input to help raise and tackle this bug which created mis-formatted handouts in cases where&nbsp; more than one element was present in a Header Style .&nbsp; We released a fix as of about 10 minutes ago!&nbsp; In case you're seeing any more instances of such mis-formatting, please let us know and we'll be looking at those as a priority. Note that on hover over Handout headers, users will still see Pin Icon controls (like "drag to add pin to board" and "copy header link") appear which is the default behavior. You can ensure they appear only on hover, instead of always, by going into in-VTT settings menu &gt; Accessibility &gt; Show Pin Controls In Handouts is toggled off.