Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×

Compendium Search Freezes Up?

I usually import my character into my game room and make edits/changes there, then export.  These past few weeks I’ve notice t he Compendium Search craping out. see screenshot I have to refresh the page and try again for it to start working again.   Any thoughts?   
1777935975
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Circe's Revenge! Try deleting cache and cookies, then sign out and back in. That fixes a lot of problems like that.
Nope, I do that at least twice a week and same results. I'm not even searching for something complex. Example: if I want to add the Charlatan's Die to my character sheet, I type in: charl and then it just looks like the screenshot I posted. If I erase what I typed, it does not reset like it should so I have to refresh the page.....open the character sheet again and try the search and it works
1777949646
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Do you get the same behavior when using an incognito/private browsing window? If so, then I suggest the next step is to gather a Console Log ( Chrome , Firefox ) and file a  Help Center Request .
I will try it
Still happening. I wanted to add the Manual of Bodily Health to my new character......I type in Compendium Search just the word Manual and it happened
so I followed the instructions somewhat.......I'm able to get to the Dev Tools Console but not sure which info I need to Select All to Copy/Paste. Here is a screenshot of the options within Console
I reposted all this info in the Bug Reports and Technical Issues Forum so this one can be Closed
1777989726
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Acutally it's handy if these stay open (they autoclose in a few months of inactivity anyway). But if the devs are able to resolve your problem, and it's a tip you can share, it's very helpful to do so for anyone searching the forum for a solution to a problem similar to yours.