Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×

Compendium Search Freezes Up?

I usually import my character into my game room and make edits/changes there, then export.  These past few weeks I’ve notice t he Compendium Search craping out. see screenshot I have to refresh the page and try again for it to start working again.
I clear Chrome's temp internet files out at least twice a week. I'm not even searching for something complex. Example: if I want to add the Charlatan's Die to my character sheet, I type in: charl and then it just looks like the screenshot I posted. If I erase what I typed, it does not reset like it should so I have to refresh the page.....open the character sheet again and try the search and it works
Oh, this is in a 2024 Character Sheet
Another Example of it crashing:    I wanted to add the Manual of Bodily Health to my new character......I type in Compendium Search just the word Manual and it happened
so I followed the instructions somewhat.......I'm able to get to the Dev Tools Console but not sure which info I need to Select All to Copy/Paste. Here is a screenshot of the options within Console
1777989870
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Circe's Revenge! I responded in your other thread. In general, the forums are for community help. You did the right thing with your  Help Center Request . That created an actual ticket.
I haven't submitted a Help Center Request yet. I'm not sure which messages I should copy/paste and then submit a Help Center Request
I'm trying Firefox and it seems to be better but still crashes/freezes up
1778020863
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Copy and download the entirety of the log. The team can find the relevant bits.
Hi there! CTO of Roll20 here. We've looked into this and believe we've identified some infrastructure involved with the compendium that needed to be tuned, and we've done that as of now. So hopefully that should make things better -- but please report back if not!
I submitted a Technical Assistance Ticket two days ago but have not had the time to capture network logs per their instructions. Also have not had time to get on roll20 at all but will this weekend and will update this thread with news.