Problem Loading Hex March Vol 1 - World Map Builder

All my Marketplace Purchased sets of art are loading today within seconds, except for Hex March Vol 1. That set keeps trying to load but never does. The Loading Set spinner keeps turning, it was actually turning all night. Is anyone else having trouble today with this particular art pack? Thanks!

Hi Andy B.,&nbsp; That particular set is unusable due to the size of the set. It won't load.&nbsp; The current workaround is to download it and then upload the elements you want to use.&nbsp; Alternately, you may opt to get a refund since the product is not functional.&nbsp;<a href="https://help.roll20.net/hc/en-us/articles/360037254314-Refund-Policy" rel="nofollow">https://help.roll20.net/hc/en-us/articles/360037254314-Refund-Policy</a>

Thanks Gauss. Any idea why it worked a couple of weeks ago? Did it get updated to include more assets which pushed it over the Roll20 size limit or did Roll20's server get more restrictive?

My understanding is that it doesn't work at all, but the Devs are taking a look at this issue so perhaps that will lead to a solution.&nbsp;

Could you supply a screenshot of the entire Art Library tab while replicating the circumstances of the screenshot above?

Well I have so many market place purchases that the Art Library tab isn't fully visible when I try and expand the Hex pack, since it is alphabetized. I have a lot of purchased art packs the one immediately above and below the Hex pack expands fine. So can you be more specific about the screen shot you'd like? The Hex pack worked great the week before last/early last week as I used it to build a map that is working just fine now. It did take a number of seconds for that pack to expand but it did do so.

Need to know what you are using for search criteria, if any.

I'm not. I'm just scrolling alphabetically to the Hex pack and clicking it to expand it.

I presume the list of words beneath each image are the keywords that can be used to find that image? "munky" is in the list of all the images in this pack and using "munky" or "hex" as a search word is not finding any of these assets in my purchased sets. <a href="https://marketplace.roll20.net/browse/set/2368/hex-march-vol-1-world-map-builder" rel="nofollow">https://marketplace.roll20.net/browse/set/2368/hex-march-vol-1-world-map-builder</a>

Andy B. said: I'm not. I'm just scrolling alphabetically to the Hex pack and clicking it to expand it. Thanks, that is the information that was needed.&nbsp;

Andy B. said: I presume the list of words beneath each image are the keywords that can be used to find that image? "munky" is in the list of all the images in this pack and using "munky" or "hex" as a search word is not finding any of these assets in my purchased sets. <a href="https://marketplace.roll20.net/browse/set/2368/hex-march-vol-1-world-map-builder" rel="nofollow">https://marketplace.roll20.net/browse/set/2368/hex-march-vol-1-world-map-builder</a> The reason you may have had success before is that you were not searching. The search failing is a known thing. That it is not appearing when you scroll is a new element.&nbsp;