Music isn't playing suddenly

When I hit play, my tracks don't progress beyond 0 and just stop. It was working a few minutes earlier today. This issue persists across all games. all tracks, and all browsers. I'm running standard DnD 2014 games. Please assist. Thanks.

Correction, now it works but not in the tracks I've added in the past few weeks

Same issue for me. I lost my entire uploaded jukebox. Does anyone have a fix?

same here, reuploading the tracks doesn't work as well. only the ones that are in there by default like "table top audio tracks" thaat stream from a cloud. everything uploaded to roll20 is not playing. it worked earlier today when I made my last preparations, but once the session started, no music... the bard was sad :(

Having the same issue as well.

Hi Katie, so, I did put in a ticket a few days ago and sent a video showing this exact issue and all the triage having been done that was requested of me (even before putting in the ticket). And haven’t heard a peep. So, this still seems to be an issue for people including myself so the situation is not fixed and is still a problem and I’m not getting any responses or updates regarding what’s happening or what to do next. 

Hello again! I have still been waiting on updates and response to my ticket (# 494159) and still no response or resolution, my jukebox isn’t working still across any and all devices that I try. And no triage I have done has fixed anything. So, this is still an issue and it’s been over a week. Can I please get an update and this resolved? Thank you! 

Hi Sanaphim,  How long ago did you submit your ticket?

Hello! I submitted it initially on Sunday I think. And there hasn’t been much progress in the solution or situation being rectified or I have not heard back regarding next steps considering the triage so far not fixing the issue. I sent in a video to show what was happening, tried across multiple devices, done all the steps asked and it hasn’t fixed the issue. It is also happening across all my games not just one. Any help would be super appreciated!

Sanaphim said: Hello! I submitted it initially on Sunday I think. And there hasn’t been much progress in the solution or situation being rectified or I have not heard back regarding next steps considering the triage so far not fixing the issue. I sent in a video to show what was happening, tried across multiple devices, done all the steps asked and it hasn’t fixed the issue. It is also happening across all my games not just one. Any help would be super appreciated! When was Roll20's last response?  Have you tried messaging them again via the ticket?