Hi, could someone help flag support ticket #[497992] for staff? I submitted it on October 18 and received an automated acknowledgement, but have not received a human response. I’m missing Roll20 access to both Mistborn Scenarios and Stormlight Scenarios, which I should have through my Cosmere RPG BackerKit rewards. The Roll20 reward links supplied through BackerKit lead to DriveThruRPG and report “ERROR: A provided discount code has expired.” My DriveThruRPG order history shows PDF/Demiplane versions, but I cannot find a separate Roll20 purchase, and neither scenario collection appears in my Roll20 Game Addons list. Brotherwise has replied and directed me to Roll20 support. Could a staff member check that my ticket is active and routed to the appropriate team? I can provide purchase details and reward links privately through the ticket. Thank you!
