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Problem with Token Nameplates

Hi, I've been using Roll20 for a while now and thoroughly enjoying it. However I can't seem to get my players viewing Token Nameplates. I put the token on the field, assign it a character entry from the Journal (e.g.: Justicar-General Quintem) and then click "show nameplate" and it auto-fills the name in and then I click save. I can see the Nameplate fine, but apparantly none of my players can! Is there something I'm missing?
You have to check the "See" permission under the Player Permissions next to "Name". That will show it to all Players. If you only want players who can control the token to see the Nameplate, check the "Edit" box.
Thank you!