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Players sound dropping

Hi guys, I am having a problem with people being not being able to be heard or hearing others using the default sound options. It always happens at just the wrong time and we have started to call it the roleplay filter! It usually works if the player logs out and in again but it is a bit disruptive. Anything you can suggest?
A bit generic, but have you taken a look at <a href="https://wiki.roll20.net/Audio_Visual_Troubleshooti" rel="nofollow">https://wiki.roll20.net/Audio_Visual_Troubleshooti</a>...
Thanks for your help.