Google Hangout Issue

Hey everyone, I'm new to this and am trying to get it to work in Google hangout but when ever I try to start a campaign or try to join one a friend has started all I see is a blank screen in the hangout.  Anyone have any idea what I am doing wrong?  Thanks   

Launch a hangout from your campaign page for the first time and then in the future, you'll be able to open the Roll20 app inside the hangout instead.

Thanks for the idea but I still don't get anything but a blank screen?  Any other ideas?

Can you open it in Roll20 without Google+ Hangouts? - Gauss

When I open it in roll20 I can see the map and the tokens I have put on the map, but when I try to open it in a hangout all I get is the blank screen.

Elias F. said: Thanks for the idea but I still don't get anything but a blank screen?  Any other ideas? Can you open other Hangout Apps? Try a few of the Featured Apps like the Hangout Toolbox and let me know if those load as well.

I had this problem last night using Chrome and IE and launching the campaign into a hangout.  It would just be a white screen.  I used Firefox and it worked properly. 

You need to whitelist Roll20 as a third party cookie in Chrome. Click the three little bars at the top right corner of Chrome. Click on Settings Click on Show Advanced Settings at the bottom Click on Privacy > Content Settings Click on Manage Exceptions  under Cookies Add the following as hostname patterns:  [*.]roll20.net [*.]roll20dev.net Click OK And you're done!

I went into settings and copied and pasted both of the hostname patterns and it still did not work.  I did try opening it up in a different browser (Internet Explorer is the only other browser I have loaded on this machine) and it worked but I would like to use Chrome if I can get it to work.  Any other suggestions?

Elias, could you post a screenshot of what you are seeing when this occurs? Also, please go to&nbsp;<a href="http://supportdetails.com/" rel="nofollow">http://supportdetails.com/</a> and report what you find there (without the IP address). - Gauss

Here is what I see in the hangout.

Here are my support details.

Elias, could you walk through the steps you are performing to try to use Roll20 in Google+? Thanks.&nbsp; - Gauss

Sure, I logged into Roll20, created a new&nbsp;campaign&nbsp;and added a map and a few tokens. &nbsp;To launch it in hangout I Log in 1. Log into Roll 20 2. &nbsp;Click on Virtual Tabletop 3. &nbsp;Click on the title of the game I created 4. &nbsp;Click "Launch in Google+ Hangout" Then my Google+ Hangout opens in a new tab and I get the blank screen that I sent you a screenshot of. &nbsp;Thanks for all your help with this. &nbsp;Eli

Odd, it should launch immediately. Have you tried clicking on the Roll20 icon to the left hand side of the screen?&nbsp; - Gauss

I won't be around tonight but tomorrow night I could do a RDP session through the Hangout (assuming it works) to try and see if I can help you troubleshoot.&nbsp; Can you try temporarily disabling ALL extensions in Chrome and try again? Do any other Hangout apps work? Start a Hangout and try to load one of the featured apps like Hangout Toolbox. Visit this page&nbsp; <a href="https://accounts.google.com/b/0/IssuedAuthSubTokens?hl=en" rel="nofollow">https://accounts.google.com/b/0/IssuedAuthSubTokens?hl=en</a> &nbsp;and Revoke Access for Roll20 (if listed). Then try again and see if you get the OUATH prompt to grant Roll20 access.

Other Hangout apps work, I tried to revoke the access but once I allowed it again same blank screen.&nbsp; I did down load firefox and it works fine.&nbsp; I think I'm just going to use that.&nbsp; Thanks for all your help.&nbsp; I will keep trying to figure out what is going on and will let you know if I figure it out.&nbsp; Eli

If it works in Firefox but not Chrome then I would disable your extensions and plugins in chrome. One of them may be interfering.&nbsp; - Gauss