Connection Issue

I am experiencing a rather strange connection problem. When connecting to my campaign it seems to function normally during the loading screen, however when I reach the campaign screen I find that no images (token, map GM pieces) load onto the screen. Then, after 10 seconds or so the red lost connection message appears. I have tried refreshing, changing browsers and using multiple different computers in an attempt to solve the problem but it all seems to come to the same result. This same issue happened yesterday as well, though seemed to be resolved after I went to sleep and awoke 7 hours or so later.

That is very strange. Lets kick this off with a bit of baseline: Can you please follow Steps 1-3 of our Solving Technical Issues wiki page, taking special care to temporarily disable all browser add-ons and extensions, temporarily pause your anti-virus, and try switching browsers (for Chrome/Firefox specific issues) to see if one of those components is causing the problem. If all of that fails, please follow Step 4 , including providing all of the necessary information, so that we can further assist you. Step 4 is especially important for this issue.

The issue appears to have resolved itself once more, just like it did before. That said, I did try the first 3 steps of that process earlier and concluded none of them to be the issue, particularly because the problem persisted even when I changed computers. It is difficult to send a formal error report when the error has been resolved though. Should it arrise again, I will attempt the 4th step.

Yeah, 1-3 are a good baseline in cases like this, but 4 will be the one that shows the problem. If it happens again, definitely grab that log and post it back here.

Well, the problem has emerged once more. I double checked the earlier steps to be sure and have found no issue in them. I am unsure how to deal with the console log information, I don't know if I am just supposed to post it here alongside the other information so I will do that. as for the other information in question: I use Firefox version 38.0 Windows 8.1 operating system Javascript is enabled I use 360 total security for anti-virus but have tried turning it off to no avail. (the other computer I attempted uses a different program so I can safely asume it is not that) The only addon I have is the 360 total security one, which, again, I have turned off, and has never been a problem in the 6 months I have been using it before. Finally, the console log. This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] featuredetect.js This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] tutorial_tips.js This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] jquery-ui.1.9.0.custom.min.js This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] base.js This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] app.css This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] firebase.1.0.15.js This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] css 70 app.js:29:6753 "TOUCH SUPPORTED: false" app.js:29:31881 "USING WEBGL ACCELERATION..." app.js:29:32702 "WEBGL STARTUP SUCCESS" app.js:29:33291 "select" app.js:24:24098 "Switch mode to select" app.js:24:25944 "Initializing new dice engine with randomness..." app.js:39:27628 "Using random entropy" app.js:39:27705 "Unable to start up OpenTok!" app.js:41:16812 "Compiling sheet..." app.js:42:13908 "Found rolltemplate: 5eDefault" app.js:42:14191 "Finding sheet rolls..." app.js:42:14836 "SHEET ERROR: Specified a disabled input without a valid formula in the value attribute." app.js:42:16761 "window resize" app.js:43:20544 "Final set zoom!" app.js:30:12319 "UPDATE GL SIZE!" app.js:29:26431 "Final set zoom!" app.js:30:12319 "tuts loaded" tutorial_tips.js:7:1 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] analytics.js Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery.min.js:2:0 "Final page load." app.js:35:21682 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] background.png Loading mixed (insecure) display content "<a href="http://imgsrv.roll20.net/?src=i.imgur.com/Y8KHPKm.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/Y8KHPKm.png</a>" on a secure page[Learn More] jquery.min.js:2:0 Use of attributes' nodeValue attribute is deprecated. Use value instead. app.js:42:0 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] hand.png GET <a href="http://imgsrv.roll20.net/" rel="nofollow">http://imgsrv.roll20.net/</a> [Mixed Content] [HTTP/1.1 200 OK 9442ms] This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] ruler.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] newlogo-med-whitetexxt.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] ui-bg_glass_75_ffffff_1x400.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] collect "Scan for new plays!" app.js:35:20829 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] transparent.png "Auth'ed." app.js:35:6338 "Go post auth!" app.js:35:6535 "Scan for new plays!" app.js:35:20829 "initial setup" app.js:35:6680 "refershing page listings!" app.js:38:2016 "Refresh Journal List!" app.js:41:31234 TypeError: window.currentPlayer is undefined app.js:41:32143 "Got players value..." app.js:35:6922 "joining game..." app.js:35:12662 "Player -JDDg8-TOIVMPe5a3T-B is offline..." app.js:33:22318 "Player -JDOVH-yTiETSHyng-Yl is offline..." app.js:33:22318 "Player -JRekvLZ8cUCy_8aqLGy is offline..." app.js:33:22318 "I think I should be first?" app.js:33:22833 "FIRST PLAYER: -JSQ5WM7Oi8Wa0SlHHrV" app.js:33:22909 "Deferred finish joining..." app.js:35:12752 "Firebase Online" app.js:29:8059 "Adding myself before -JSQ5WM7Oi8Wa0SlHHrV" app.js:33:23184 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] volumebar.png The connection to wss://s-dal5-nss-30.firebaseio.com/.ws?v=5&ns=roll20-5 was interrupted while the page was loading. firebase.1.0.15.js:52:0 "Full load page!" app.js:32:30599 "We have 19 pages" app.js:35:7652 "handle page changes" app.js:35:8192 false app.js:35:8273 "refershing page listings!" app.js:38:2016 Loading mixed (insecure) display content "<a href="http://oyster.ignimgs.com/mediawiki/apis.ign.com/dark-souls/thumb/5/59/Dark-souls-logo-tops-main.jpg/468px-Dark-souls-logo-tops-main.jpg" rel="nofollow">http://oyster.ignimgs.com/mediawiki/apis.ign.com/dark-souls/thumb/5/59/Dark-souls-logo-tops-main.jpg/468px-Dark-souls-logo-tops-main.jpg</a>" on a secure page[Learn More] jquery.min.js:2:0 Loading mixed (insecure) display content "<a href="http://imgsrv.roll20.net/?src=static.comicvine.com/uploads/original/11111/111116655/3663287-the_great_jiraiya_by_spirapride.jpg&cb=5" rel="nofollow">http://imgsrv.roll20.net/?src=static.comicvine.com/uploads/original/11111/111116655/3663287-the_great_jiraiya_by_spirapride.jpg&cb=5</a>" on a secure page[Learn More] jquery.min.js:2:0 GET <a href="http://oyster.ignimgs.com/mediawiki/apis.ign.com/d" rel="nofollow">http://oyster.ignimgs.com/mediawiki/apis.ign.com/d</a>... [Mixed Content] [HTTP/1.1 304 Not Modified 43ms] "init active page!" app.js:35:11663 "activate page!" app.js:32:32761 "FULLY ACTIVATE VIEWS FOR PAGE." app.js:33:75 GET <a href="http://imgsrv.roll20.net/" rel="nofollow">http://imgsrv.roll20.net/</a> [Mixed Content] [HTTP/1.1 200 OK 87051ms] "Graphics: 0" app.js:32:31940 "Paths: 0" app.js:32:32136 "refershing page listings!" app.js:38:2016 "Reorder by ZORDER" app.js:33:2687 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] middle-earth-maporig.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] thumb.png "Timeout ref showed error!" app.js:29:8514 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] med.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] med.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] original.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] original.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] med.png "Do refresh link cache!" app.js:31:25972 "Refresh Journal List!" app.js:41:31234 "Search took 152ms" app.js:41:30086 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png "Do refresh link cache!" app.js:31:25972 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png "Refresh Journal List!" app.js:41:31234 "Search took 232ms" app.js:41:30086 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] med.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.jpg This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] med.jpg "Player -JDDg8-TOIVMPe5a3T-B is offline..." app.js:33:22318 This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] mini.png

I've not seen those SHA-1 warnings before and just verified that Roll20 has SHA-2 signed Certificates. Weird. Have you tried via Chrome? I'll highlight this issue to the Devs.

I tried chrome, explorer and firefox. All got the same result. The problem stopped for a little while and then started again, it seems to be returning and ending intermittently without any warning or reason. I doubt it is relevant, but I am in Australia, in case there is some server thing that might be what is happening.

Found this (<a href="https://blog.cloudflare.com/cloudflare-and-sha-1-certificates/" rel="nofollow">https://blog.cloudflare.com/cloudflare-and-sha-1-certificates/</a>) about the SHA-1 warnings but you all probably know about it.

Were both computers you tried on the same ISP? There have been a few cases in the last couple months of particular ISPs having a routing problem that led to similar behavior, though the console log showed more in the way of connect errors. Could you screen shot the network tab in chrome or Firefox? I'll try to find some good instructions if you need them.

They do both have the same ISP. Forgive me though, I am not entirely sure what you are referring to with the "network tab".

For Firefox: Open Network Monitor Ctrl + Shift + Q (Windows) Cmd + Opt + Q (Mac) Ctrl + Shift + Q (Linux) Details on what it does: <a href="https://developer.mozilla.org/en-US/docs/Tools/Net" rel="nofollow">https://developer.mozilla.org/en-US/docs/Tools/Net</a>... For Chrome: Open Dev Tools Ctrl + Shift + I (Windows) Cmd + Opt + I (Mac) Ctrl + Shift + I (Linux) Then click the Network Tab Details on what it does: <a href="https://developer.chrome.com/devtools" rel="nofollow">https://developer.chrome.com/devtools</a>

David, there is JavaScript that needs to run that is being blocked by something on your end. Are you able to try Roll20 from a different computer on your same router and see if you get the same issue? Edit: Since it's happening from multiple computers it's possible it could be a router firewall, a DNS issue, or an ISP issue.

I'm not sure, it had never been a problem before in the past 12 months or so that I had used roll20, and I didn't change any settings. That said, it is a week on and the problem seems to have gone away. It was only happening intermittently for about a 2 day period. I think odds are it is an issue on my end as opposed to yours though, whatever the problem happened to be. Thank you for your assistance regardless.