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What happens with additional data when my subscription ends?

June 02 (9 years ago)
Simon O.
Translator
I realize that this is probably the wrong forum, but I didn't see a contact us button.
Right now I am a subscriber and it is sadly going to run out in a few days, currently I am not in the financial position to pay for an ongoing subscription.

However I have a lot of pictures and maps in my campaign which puts me over the MB limit for free users, I wonder what will happen to them when my subscription runs of, can I get clarification on that part?
June 02 (9 years ago)
Gen Kitty
Forum Champion
I don't know why the email address isn't listed on the site. While I'm sure one of the devs will eventually see this, you can likely get a faster result by emailing team@roll20.net -- good luck!
June 02 (9 years ago)
Hi Simon! None of your images will be deleted. They will remain in your account but you will not be able to upload anymore until you delete enough to go below your quota. You can check your quota from your My Account page and learn how to remove items from our Art Library wiki if you need help!
June 02 (9 years ago)
Gold
Forum Champion

GenKitty said:

I don't know why the email address isn't listed on the site.

It is listed in a few places, in the Terms Of Service link at the bottom, DMCA link for copyright notifications. I think that the idea is, most comments, concerns, and questions can be answered in the forum. Situations that require Dev Team attention can be elevated to email.
June 02 (9 years ago)

Gold said:


It is listed in a few places, in the Terms Of Service link at the bottom, DMCA link for copyright notifications. I think that the idea is, most comments, concerns, and questions can be answered in the forum. Situations that require Dev Team attention can be elevated to email.

You are correct Gold!
June 02 (9 years ago)
Lithl
Pro
Sheet Author
API Scripter

Gold said:

GenKitty said:

I don't know why the email address isn't listed on the site.

It is listed in a few places, in the Terms Of Service link at the bottom, DMCA link for copyright notifications. I think that the idea is, most comments, concerns, and questions can be answered in the forum. Situations that require Dev Team attention can be elevated to email.

It's also linked on the homepage for all mentors in a sidebar labeled "Perks for Your Mentor Subscription": "Need Help? (Email-based support directly from the Dev Team)", with the "Need Help?" being a mailto: link. The address linked is set up to help bring attention to the fact that it's a Mentor subscriber asking for help, but it's still basically sending an email to team@roll20.net.

June 03 (9 years ago)
Simon O.
Translator
Thanks for the information. That puts me at ease!