AV Connectivity Issue

Hey guys, So pretty much while I'm running a game with my players everyone but a specific player is able to transmit and receive A/V from their respective webcams. We tested this by having everyone connect via webcam at the same time, and we were all able to hear/see each other except for the one player. Here's his spec details: Operating System Windows Windows 7 Screen Resolution 1600 x 900 Web Browser Chrome 43.0.2357.81 Browser Size 1600 x 799 IP Address Color Depth 24 Javascript Enabled Flash Version 17.0.-1 Cookies Enabled User Agent Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36 As far as we've tested, all of his permissions have been enabled, and he had run through the troubleshoot steps listed here ( <a href="https://wiki.roll20.net/Audio_Visual_Troubleshooti" rel="nofollow">https://wiki.roll20.net/Audio_Visual_Troubleshooti</a>... from your wiki. We're pretty much at a loss on any other ideas as to why he specifically is unable to connect his webcam to roll20. For the time being we've been utilizing Skype as the A/V alternative, but we would love to use the roll20 system as we fell it's a lot more stable than Skype. Any assistance in this issue would be greatly appreciated. -DKR

I'm the person that he's talking about, as the original post stated I've tried all the troubleshooting steps. To give a little more info, not sure if it will help, when I connect to roll20 I can see my camera feed and see that my audio is being received(the headset image in the upper right corner shows it is receiving), however no one can see or hear me through it, however they can see and hear each other fine. I would really appreciate any help with this problem.

I believe I've seen this in the past when someone accidentally denies access to the webcam/mic for a particular website. (For example, if you accidentally clicked Deny on this step .) You can check that in chrome: Open settings by clicking the Triple Bar [1] in the upper right of Chrome and selecting Settings [2] from the menu: Scroll down and click the Show advanced settings...[3] link: Click the Content settings...[4] button in the revealed section: Scroll down to the Media section and click the Manage exceptions...[5] button: Verify you have Allow for Audio and Video for app.roll20.net:443 [6] (and app.roll20dev.net:443 if you use the dev server): If you have Deny in either of those columns for either server, highlight the row and click the X [7] to remove the row. You will be prompted again the next time the site tries to access your camera and mic.

Hey Aaron, thanks for helping out with this problem, however I've looked at my exceptions and they show that I am allowing for both Video on Audio, I have also tried deleting the exception and re-allowing them when I went into the game session and the issue still persists. As an extra note, since I think this was left out, when connect I can see/hear everyone and myself, however they cannot see or hear me but can see and hear each other fine.

Hi Firemoth, I have a few things I would like you to try. Have you tried using a different internet browser (like firefox) to see if the issue persists there? If you haven't, please go ahead and do so. Chrome should work but this is just to narrow down the issue. Does your webcam not work in other campaigns or is it just this one? Let me know!

Hi Ryan, I've tried going into the campaign on Firefox and we've created another campaign to see if it was only limited to one campaign, however in both instances the problem still occurred.

Firemoth, when you go to the WebRTC test page, does it work? <a href="https://apprtc.appspot.com/" rel="nofollow">https://apprtc.appspot.com/</a>

Hi Aaron, Sorry about the late reply. I've tried the apprtc site with our DM and it works just fine on that site, video and audio feed is received by both of us.

Your players who is having the issue, does the problem persisit if they switch browsers and use Firefox instead? Do they have the ability to test from any other computer on their same network/router or from a different location?

Sorry for the late response. He tried switching browsers and AFAIK he's limited to his one PC.

DKnRa2or, if it's working for your player in the WebRTC test then his issue might be an issue running Roll20. Can you get him to provide a Console Log. The directions to provide that are in Step4 or our Solving Technical Issues wiki.

I have the same problem however when i test it on WebRTC it doesn't work how i go about solving it?

Hi Dylan, can you make a new thread? While it might be a similar issue we don't know for sure so go ahead and make a new thread. Walk through Steps 1-3 and If all of that fails, please follow Step 4 , including providing all of the necessary information, so that we can further assist you. Thanks.

Sorry about taking so long to respond, been busy lately. Anyway here is the console log, hope it helps app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-N4rT-GhE0K4LJ4zTB64Bkmk5xSsA8M7MPSk1qY82nAQ='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1436377400:29 70 app.js?1436377400:29 TOUCH SUPPORTED: false app.js?1436377400:29 USING WEBGL ACCELERATION... app.js?1436377400:29 WEBGL STARTUP SUCCESS app.js?1436377400:24 select app.js?1436377400:24 Switch mode to select app.js?1436377400:39 Initializing new dice engine with randomness... app.js?1436377400:39 Using random entropy app.js?1436377400:42 Compiling sheet... app.js?1436377400:42 Found rolltemplate: 5eDefault jquery.min.js:2 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/Y8KHPKm.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/Y8KHPKm.png</a>'. This content should also be served over HTTPS. app.js?1436377400:42 Finding sheet rolls... app.js?1436377400:42 SHEET ERROR: Specified a disabled input without a valid formula in the value attribute. app.js?1436377400:43 window resize app.js?1436377400:30 Final set zoom! app.js?1436377400:29 UPDATE GL SIZE! app.js?1436377400:30 Final set zoom! tutorial_tips.js:7 tuts loaded 3app.js?1436377400:37 Uncaught TypeError: e.data.substring is not a function app.js?1436377400:35 Final page load. app.js?1436377400:35 Auth'ed. app.js?1436377400:35 Go post auth! app.js?1436377400:35 Scan for new plays! app.js?1436377400:35 initial setup app.js?1436377400:35 Got players value... app.js?1436377400:35 joining game... app.js?1436377400:33 Player -JkasLAPxEOdOU7kuuHu is offline... app.js?1436377400:33 I think I should be first? app.js?1436377400:33 FIRST PLAYER: -Jq2i5OgVihKPlwJEX9U app.js?1436377400:33 Player -Jq2siBdmI1tis6oPpeG is offline... app.js?1436377400:14 THREE.WebGLRenderer 69 app.js?1436377400:33 Player -Jq2wTvdUWmTcm-dNABi is offline... app.js?1436377400:35 Deferred finish joining... app.js?1436377400:29 Firebase Online 10app.js?1436377400:32 Full load page! app.js?1436377400:35 We have 10 pages app.js?1436377400:41 Refresh Journal List! app.js?1436377400:41 Search took 3ms app.js?1436377400:35 handle page changes app.js?1436377400:35 false app.js?1436377400:31 Do refresh link cache! app.js?1436377400:35 init active page! app.js?1436377400:32 activate page! app.js?1436377400:33 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1436377400:32 Graphics: 0 app.js?1436377400:32 Paths: 0 app.js?1436377400:33 Reorder by ZORDER app.js?1436377400:41 Refresh Journal List! app.js?1436377400:41 Search took 4ms firebase.1.0.15.js:35 FIREBASE WARNING: on() or once() for /campaign-735267-yM1A6_QGPi7OKRtnLBAENA/hand-blobs/-Jp0cTZDETmpTUCcz145/notes failed: Error: permission_denied: Client doesn't have permission to access the desired data. app.js?1436377400:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/9720811/7wKtBDSaIMOX2KajqYoG0Q/thumb.jpg?14325371555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/9720811/7wKtBDSaIMOX2KajqYoG0Q/thumb.jpg?14325371555</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/9720811/7wKtBDSaIMOX2KajqYoG0Q/original.jpg?14325371555" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/9720811/7wKtBDSaIMOX2KajqYoG0Q/original.jpg?14325371555</a> app.js?1436377400:41 initiatlizing video chat app.js?1436377400:41 Connecting to WebRTC 5app.js?1436377400:36 Updating character sheet values firebase.1.0.15.js:35 FIREBASE WARNING: update at /campaign-735267-yM1A6_QGPi7OKRtnLBAENA/graphics/page/-JqOB8LNkxN-GUvYV2bD/-JqOD0LK1FiqJEIc_lDq failed: permission_denied firebase.1.0.15.js:35 FIREBASE WARNING: update at /campaign-735267-yM1A6_QGPi7OKRtnLBAENA/graphics/page/-Jr9TLiZ2qpQe3kDIGGH/-JrAhz0vbTfGFoB5x0Nl failed: permission_denied firebase.1.0.15.js:35 FIREBASE WARNING: update at /campaign-735267-yM1A6_QGPi7OKRtnLBAENA/graphics/page/-JrdL_KQIk__2t3LXVx9/-JsdcEYp76rufamc-JQG failed: permission_denied app.js:32 setting src app.js:33 Reorder by ZORDER app.js:28 Cols: 3 Rows: 2 app.js:28 Took 31ms to generate cache. 3app.js:36 Updating character sheet values 27app.js:41 ignoring message, not gm, and not original player. app.js:41 Connected to session app.js:41 Someone just connected. app.js:41 Not us, increasing active connections. app.js:41 Begin publishing! app.js:41 initializing publisher app.js:41 Someone just connected. app.js:41 Not us, increasing active connections. app.js:41 Begin publishing! app.js:41 Already publishing, showing because number of connections is above 1. app.js:41 Someone just connected. app.js:41 Not us, increasing active connections. app.js:41 Begin publishing! app.js:41 Already publishing, showing because number of connections is above 1. app.js:41 Someone just connected. app.js:41 It's us? app.js:41 Access allowed! app.js:30 Final set zoom! app.js:29 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:43 window resize app.js:30 Final set zoom! app.js:29 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:33 Adding myself before -Jq2i5OgVihKPlwJEX9U app.js:41 initializing publisher app.js:41 Access allowed! app.js:41 Someone just connected. app.js:41 Not us, increasing active connections. app.js:41 Begin publishing! app.js:41 Already publishing, showing because number of connections is above 1. app.js:30 Final set zoom! app.js:29 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:43 window resize app.js:30 Final set zoom! app.js:29 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:43 window resize app.js:30 Final set zoom! app.js:29 UPDATE GL SIZE! app.js:30 Final set zoom!

Just to verify, under setting (the cog in the top right) you have Broadcast turned on under "I want to Broadcast to others:" and "I want to Receive from others:"?

Sorry again for a late response and, to answer your question, yes both settings are set on whenever we have tried to use the built-in video and audio

Firemoth, from your console log I see JavaScript firing that isn't ours. I'd suggest running through our Solving Technical Issue Steps 1-3 , specifically taking care to disable extensions, clear your cache, and try using a different browser (Firefox/Chrome) to see if any of that resolves your issue.