Before we dive into the guts of the issue, we're going to need you to do some things for us, things that sometimes fix issues for users before
more extensive troubleshooting is needed. We'll start with the general troubleshooting: please follow Steps 1-3
of our Solving Technical Issues wiki page to see if
one of those components is causing the problem. If none of that resolves the issue, move on to the Audio Visual Troubleshooting wiki page. If that does not solve your problem, follow Step 4 from the general troubleshooting guide, as we'll need this information to further assist you.