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Player can log into one of my regular games, but not into my dev server game.

Tells her to sign in when she clicks the "join" link and  then when she tries to, says she doesn't have an account. What should i tell her to do/try first?
1373402611
Gauss
Forum Champion
How long ago did the player create their main account? - Gauss
she said nearly 3 months ago.
1373403234
Gauss
Forum Champion
Hmmm, then she should be able to log into the Dev server. Have her sign out and then sign back in on Main and then try to sign in on Dev. - Gauss
thanks - post any progress **updated** she was using the wrong password and had never signed out on the regular server.