Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account
This post has been closed. You can still view previous posts, but you can't post any new replies.

A/V Issue: Still cannot see or hear each other, have followed all A/V Troubleshooting steps

Hi. Had the most frustrating A/V issue with our group last night. &nbsp;I, the GM and one other player on my network could see ourselves on video, and we were registering on audio when we went Voice only, but no one else in our group (located elsewhere) could see or hear us. &nbsp;They could all see and hear each other, though. &nbsp;We had to switch over to Google Hangouts (which we hate) and then were able to play. &nbsp;It is therefore not a camera/mic issue. &nbsp; We have the most recent versions of Firefox and Chrome (problem exists on both). We have no extensions or addons running. &nbsp;No ad blockers. No antivirus software at all (we're on Macs). We are sharing mics and cameras with the browsers (each one at a time). We cleared our browser caches. &nbsp;We both ran the port check/connectivity doctor, as well as the WebRTC test -- all good there. &nbsp;We have superfast internet, so not a bandwidth issue. Our cameras show ourselves when we activate Video within Roll20, but it is not sent out to others, even when they indicate they wish to receive video. Here's a few minor weird things that might not be relevant, but might be. &nbsp;First, when we each go to Settings and choose Broadcast Video from the drop down, nothing happens. &nbsp;We have to refresh the browser for our own video to appear in the corner. &nbsp;Even then, however, it is never received by anyone else. &nbsp;Similarly, if we first load the VTT when the settings say to broadcast and receive AV, we do neither and receive neither. &nbsp;So, if the settings are set to Broadcast Video at login, video does NOT broadcast. &nbsp;I have switch the setting to Nothing, then switch it back to Broadcast AV, and then hit refresh, to get my camera to turn on. &nbsp;But even after all that it doesn't send to anyone else. To be clear, we've been playing on Roll20 several nights a week for months without troubles. Something like this happened to me back in June or early July, but it resolved itself after a week or two switching to Google Hangouts. &nbsp;Help! I'm the GM and it REALLY sucks to spend the first hour of your game session troubleshooting tech problems. &nbsp;So, so frustrating. &nbsp; &nbsp; Like I said, this happened to two players (my wife and I) on the same wifi network, so I guess it could be a firewall issue too, but, again, the tests above worked and we had no problems with Google Hangouts or Skype.&nbsp; OK, here's some tech specs for us. 15" Macbook Pros with Retina, roughly 2012 era, running OSX 10.11.1. Running both Firefox 42.0 and Chrome&nbsp;Version 47.0.2526.73 (64-bit). &nbsp;We have no ad-ons or extensions at all. &nbsp;We have no antivirus software. &nbsp;We do have Javascript enabled. &nbsp;And below is a console log from Chrome. I had to go into the settings and turn Broadcast Video off and on again for it to come online at all. I also hit refresh a few times at the end there. &nbsp;I was connected to the other computer here in the house, which was bradcasting her own video, but I received nothing. And she received nothing from me, even though it looked like I was Broadcasting on my computer. &nbsp;OK, sorry for the long post! Thanks so much for any help you could provide! &nbsp; ----- app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-31ddNM2KPCJyxb1QhBCXwqZ1edWcx9lnn2BxCwKVL/E='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-v19duySXMwXd3zUU660hZgcRTRW/BoLT6eLuziV0Xdk='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1445528998:29 70 app.js?1445528998:30 TOUCH SUPPORTED: false app.js?1445528998:30 USING WEBGL ACCELERATION... app.js?1445528998:30 WEBGL STARTUP SUCCESS app.js?1445528998:25 select app.js?1445528998:25 Switch mode to select app.js?1445528998:40 Initializing new dice engine with randomness... app.js?1445528998:40 Using random entropy app.js?1445528998:43 Compiling sheet... app.js?1445528998:43 Found rolltemplate: 5eDefault app.js?1445528998:43 Finding sheet rolls... app.js?1445528998:43 SHEET ERROR: Specified a disabled input without a valid formula in the value attribute. app.js?1445528998:44 window resize app.js?1445528998:30 Final set zoom! app.js?1445528998:30 UPDATE GL SIZE! app.js?1445528998:30 Final set zoom! tutorial_tips.js:7 tuts loaded app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/Y8KHPKm.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/Y8KHPKm.png</a>'. This content should also be served over HTTPS. app.js?1445528998:36 Final page load. app.js?1445528998:44 Refresh jukebox List! app.js?1445528998:35 Auth'ed. app.js?1445528998:35 Go post auth! app.js?1445528998:35 initial setup app.js?1445528998:44 Refresh jukebox List! app.js?1445528998:44 Refresh jukebox List! app.js?1445528998:35 Got players value... app.js?1445528998:35 joining game... app.js?1445528998:34 Player -Jy93rI2M4CvBMOMEd7n is offline... app.js?1445528998:14 THREE.WebGLRenderer 69 app.js?1445528998:34 1 app.js?1445528998:44 1 app.js?1445528998:34 Player -JyWCQdISKMJ6Q9B1q70 is offline... app.js?1445528998:34 Player -JyWDE9hEPpP_6D-tSo7 is offline... app.js?1445528998:34 Player -JyoRZAUEZsw3etswDJR is offline... app.js?1445528998:34 Player -JzNaG3b8GzJcpyI5e3A is offline... app.js?1445528998:34 I think I should be first? app.js?1445528998:34 FIRST PLAYER: -K2rmuZqRLjYCTwS2Wsl app.js?1445528998:34 Player -K4BF3Al5rc-hVTPEaa_ is offline... app.js?1445528998:35 Deferred finish joining... app.js?1445528998:29 Firebase Online app.js?1445528998:34 Adding myself before -K2rmuZqRLjYCTwS2Wsl app.js?1445528998:38 refershing page listings! 15app.js?1445528998:33 Full load page! app.js?1445528998:35 We have 15 pages app.js?1445528998:42 Refresh Journal List! app.js?1445528998:42 Search took 8ms app.js?1445528998:35 handle page changes app.js?1445528998:35 false app.js?1445528998:36 Scan for new plays! app.js?1445528998:38 refershing page listings! app.js?1445528998:35 init active page! app.js?1445528998:33 activate page! app.js?1445528998:33 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1445528998:32 Do refresh link cache! app.js?1445528998:42 Refresh Journal List! app.js?1445528998:42 Search took 45ms app.js?1445528998:33 Graphics: 104 app.js?1445528998:33 Paths: 57 app.js?1445528998:42 initiatlizing video chat app.js?1445528998:42 Connecting to WebRTC app.js?1445528998:44 Refresh jukebox List! app.js?1445528998:38 refershing page listings! 54app.js?1445528998:29 new caster! app.js?1445528998:33 Reorder by ZORDER app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1255" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1255</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1255" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1255</a>... app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1374" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1374</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1374" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1374</a>... app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1207" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1207</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1207" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1207</a>... app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1407" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1407</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1407" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1407</a>... app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1378" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1378</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1378" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1378</a>... 7app.js?1445528998:29 new lamp app.js?1445528998:33 Reorder by ZORDER 5app.js?1445528998:32 setting src app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 3ms to generate cache. 35app.js?1445528998:36 Updating character sheet values app.js?1445528998:42 initializing publisher app.js?1445528998:42 Access allowed! app.js?1445528998:30 Final set zoom! app.js?1445528998:30 UPDATE GL SIZE! app.js?1445528998:30 Final set zoom! app.js?1445528998:44 window resize app.js?1445528998:30 Final set zoom! app.js?1445528998:30 UPDATE GL SIZE! app.js?1445528998:30 Final set zoom! 2app.js?1445528998:42 Subscribe to streams! app.js?1445528998:42 initializing publisher app.js?1445528998:42 Access allowed! app.js?1445528998:30 Final set zoom! app.js?1445528998:30 UPDATE GL SIZE! app.js?1445528998:30 Final set zoom! app.js?1445528998:44 window resize app.js?1445528998:30 Final set zoom! app.js?1445528998:30 UPDATE GL SIZE! app.js?1445528998:30 Final set zoom!
Big news: This problem only occurs in one of my campaigns and not the other! Same two players in the two campaigns have the problem in one campaign but not the other. Help! See also this post for more detail!&nbsp; <a href="https://app.roll20.net/forum/post/2676810/group-cant-see-each-others-audio-slash-video/?pageforid=2683362#post-2683362" rel="nofollow">https://app.roll20.net/forum/post/2676810/group-cant-see-each-others-audio-slash-video/?pageforid=2683362#post-2683362</a>
&nbsp;Aaaaaannnnd now I can't recreate the problem. I spent an hour or two this afternoon wrestling with this and gave up. And now it just starts working again? Seriously?
Same thing happening to my group right now. We have been playing this game for a year. Not sure what changed.
Despite the fact that I have (temporarily) "resolved" this issue, I'm still hoping a Roll20 person will reply. &nbsp;I want to ensure that this doesn't happen again. &nbsp;So, Roll20 peeps, can you help me identify the cause here? &nbsp;Thanks so much!
Haven't heard from any Roll20 Mods or Devs yet... any help, guys? &nbsp;Thanks!
Hey guys, just posted out Bug Report and Console Log. Exact same issue. Only happened today.&nbsp; We have five different players and every one has a different rig running.&nbsp; Tried all the troubleshooting steps and cleared the cache and checked extensions for Chrome. Firefox is having same issue as well. Went over the other console log posted here and it's identical to ours. app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-si+NGfrTNNe2b9V8cFbsYtYWuFXRedKZuX6fqlYv2cQ='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-v19duySXMwXd3zUU660hZgcRTRW/BoLT6eLuziV0Xdk='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1445528998:29 70 app.js?1445528998:30 TOUCH SUPPORTED: false app.js?1445528998:30 USING WEBGL ACCELERATION... app.js?1445528998:30 WEBGL STARTUP SUCCESS app.js?1445528998:25 select app.js?1445528998:25 Switch mode to select app.js?1445528998:40 Initializing new dice engine with randomness... app.js?1445528998:40 Using random entropy app.js?1445528998:43 Compiling sheet... app.js?1445528998:43 Found rolltemplate: 5eDefault app.js?1445528998:43 Finding sheet rolls... app.js?1445528998:44 window resize app.js?1445528998:30 Final set zoom! app.js?1445528998:30 UPDATE GL SIZE! app.js?1445528998:30 Final set zoom! tutorial_tips.js:7 tuts loaded app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/4725LWH.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/4725LWH.png</a>'. This content should also be served over HTTPS. app.js?1445528998:36 Final page load. app.js?1445528998:44 Refresh jukebox List! app.js?1445528998:35 Auth'ed. app.js?1445528998:35 Go post auth! app.js?1445528998:35 initial setup app.js?1445528998:44 Refresh jukebox List! app.js?1445528998:35 Got players value... app.js?1445528998:35 joining game... app.js?1445528998:38 refershing page listings! app.js?1445528998:34 Player -JyqQw5PY0JVqTB3KnfJ is offline... app.js?1445528998:34 1 app.js?1445528998:44 1 app.js?1445528998:34 I think I should be first? app.js:34 FIRST PLAYER: -JytK6EONsny8noauEvh app.js:34 Player -JzH23NXoKKNG1-KIm8D is offline... app.js:35 Deferred finish joining... app.js:29 Firebase Online app.js:34 Adding myself before -JytK6EONsny8noauEvh 17app.js:33 Full load page! app.js:35 We have 17 pages app.js:42 Refresh Journal List! app.js:42 Search took 20ms app.js:36 Scan for new plays! app.js:42 initiatlizing video chat app.js:42 Connecting to WebRTC app.js:44 Refresh jukebox List! app.js:35 handle page changes app.js:35 false 5app.js:45 Incoming app.js?1445528998:35 init active page! app.js?1445528998:33 activate page! app.js?1445528998:33 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1445528998:32 Do refresh link cache! app.js?1445528998:44 window resize app.js?1445528998:30 Final set zoom! app.js?1445528998:30 UPDATE GL SIZE! app.js?1445528998:30 Final set zoom! app.js?1445528998:42 Refresh Journal List! app.js?1445528998:42 Search took 86ms app.js?1445528998:33 Graphics: 10 app.js?1445528998:33 Paths: 15 app.js?1445528998:38 refershing page listings! app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217316/P-PHplZGUeoANH6P7SQ--Q/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217316/P-PHplZGUeoANH6P7SQ--Q/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217316/P-PHplZGUeoANH6P7SQ--Q/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217316/P-PHplZGUeoANH6P7SQ--Q/max.jpg?14420461585</a> app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217315/R3Ml1R8A3mFJqtRZya0swg/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217315/R3Ml1R8A3mFJqtRZya0swg/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217315/R3Ml1R8A3mFJqtRZya0swg/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217315/R3Ml1R8A3mFJqtRZya0swg/max.jpg?14420461585</a> app.js?1445528998:33 Reorder by ZORDER app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217314/VqXaM4UuJG3PXrzvJ1GsSg/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217314/VqXaM4UuJG3PXrzvJ1GsSg/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217314/VqXaM4UuJG3PXrzvJ1GsSg/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217314/VqXaM4UuJG3PXrzvJ1GsSg/max.jpg?14420461585</a> app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217310/-u-K3u451f4qqH3YFNV14A/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217310/-u-K3u451f4qqH3YFNV14A/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217310/-u-K3u451f4qqH3YFNV14A/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217310/-u-K3u451f4qqH3YFNV14A/max.jpg?14420461585</a> app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217308/GclyUEMVYdjtRlTOZT3u2g/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217308/GclyUEMVYdjtRlTOZT3u2g/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217308/GclyUEMVYdjtRlTOZT3u2g/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217308/GclyUEMVYdjtRlTOZT3u2g/max.jpg?14420461585</a> app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217309/VV0chrnmxgEpfd0eV85kvA/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217309/VV0chrnmxgEpfd0eV85kvA/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217309/VV0chrnmxgEpfd0eV85kvA/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217309/VV0chrnmxgEpfd0eV85kvA/max.jpg?14420461585</a> app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217307/wGK8ZwfkT-E1zqUgtqROrw/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217307/wGK8ZwfkT-E1zqUgtqROrw/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217307/wGK8ZwfkT-E1zqUgtqROrw/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217307/wGK8ZwfkT-E1zqUgtqROrw/max.jpg?14420461585</a> app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217305/1aWxKO7PUFI7EG4Skv1Waw/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217305/1aWxKO7PUFI7EG4Skv1Waw/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217305/1aWxKO7PUFI7EG4Skv1Waw/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217305/1aWxKO7PUFI7EG4Skv1Waw/max.jpg?14420461585</a> app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/12217301/RXx0k2N6WxcWRP7KLwLXgA/thumb.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217301/RXx0k2N6WxcWRP7KLwLXgA/thumb.jpg?14420461585</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/12217301/RXx0k2N6WxcWRP7KLwLXgA/max.jpg?14420461585" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/12217301/RXx0k2N6WxcWRP7KLwLXgA/max.jpg?14420461585</a> app.js?1445528998:32 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/13845409/xm5iiQ6XgLlZcDMsk1iT8Q/med.jpg?14478819865" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/13845409/xm5iiQ6XgLlZcDMsk1iT8Q/med.jpg?14478819865</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/13845409/xm5iiQ6XgLlZcDMsk1iT8Q/thumb.jpg?14478819865" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/13845409/xm5iiQ6XgLlZcDMsk1iT8Q/thumb.jpg?14478819865</a> app.js?1445528998:33 Reorder by ZORDER 4app.js?1445528998:32 setting src app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 2ms to generate cache. app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 2ms to generate cache. app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 1ms to generate cache. app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 1ms to generate cache. 3app.js?1445528998:32 setting src 2app.js?1445528998:36 Updating character sheet values app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 1ms to generate cache. app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 1ms to generate cache. 3app.js?1445528998:32 setting src 5app.js?1445528998:36 Updating character sheet values app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 1ms to generate cache. app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 1ms to generate cache. app.js?1445528998:28 Cols: 2 Rows: 2 app.js?1445528998:28 Took 67ms to generate cache. 9app.js?1445528998:36 Updating character sheet values app.js?1445528998:34 Adding myself before -JzN-xOn1R4M4_rMBVaH app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:34 Player -JytK6EONsny8noauEvh is offline... app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:34 Adding myself before -JyuhYrxywiqImJxZd1R app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete! app.js?1445528998:41 Finished after going 2 levels deep. app.js?1445528998:41 Begin processing op! app.js?1445528998:41 Inline rolls complete!
1449356277
Silvyre
Forum Champion
Thank you for helping out, Eugene and Rudeboy J.
1449360938
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
I'm not seeing anything in the console logs that suggests it's Roll20 failing. It's likely a conflict with TokBox the WebRTC audio/video service Roll20 uses. I'm not able to replicate the issue myself so I'm going to ask for more information. Is there a common browser, operating system, or location to the players being effected? When they're having these issues does the following step work for them? <a href="https://wiki.roll20.net/Audio_Visual_Troubleshooting#Check_if_your_camera_is_working_with_WebRTC" rel="nofollow">https://wiki.roll20.net/Audio_Visual_Troubleshooting#Check_if_your_camera_is_working_with_WebRTC</a>
Hi Steve, thanks for replying! &nbsp; The two players in my case that were being affected were on the same wifi network, both using Mac OS X 10.11.1. &nbsp;We tried using both Chrome and Firefox. &nbsp;We could see ourselves but not each other, AND neither of us at this location could see or hear other players at other locations -- though those other players could see and hear each other, but not us. &nbsp;We were both able to get our cameras to work with the WebRTC test that you link to above, even when we could not see or hear each other on Roll20. &nbsp;(I stated all of this above, by the way.) Also, we could Google Hangouts to work with audio and video in all directions, so I know it wasn't a hardware issue, but something specific to Roll20. &nbsp;The problem began on Wednesday night and was still occurring Thursday morning, until I started a new campaign and invited the other local player. &nbsp;Once we had entered the new campaign, video and audio worked just fine. And then it worked back in the original campaign too. &nbsp;I don't know why. Let me know if you need more info!
1449362350
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Sounds like an issue with TokBox specifically. What are the results when you do the tests from this section? <a href="https://wiki.roll20.net/Audio_Visual_Troubleshooting#Make_sure_you_have_the_right_ports_open" rel="nofollow">https://wiki.roll20.net/Audio_Visual_Troubleshooting#Make_sure_you_have_the_right_ports_open</a>
1449362871

Edited 1449362911
Hi, When checking the connectivity test you linked to, I get four green arrows, all reporting successful, both in Chrome and in Firefox. &nbsp;Of course, I am not currently having the problem in question. &nbsp;As I mentioned above, the problem went away when I created a new campaign and broadcast/received audio and video with the other player who had been having trouble. &nbsp;Though, if I recall, I got all green check marks when I tried it last Wednesday, when we were having the issue. &nbsp;I'm fairly certain that was the case, because I tried all the AV troubleshooting problems back when I was having the issue. &nbsp; I hope this info helps! &nbsp;Let me know what other info you need. &nbsp;Thanks again for your assistance!
I too have the same issue. My entire group across 2 campaigns cannot see or hear anyone. We've all done the Tokbox troubleshooting and are pulling up green arrows. I understand that OP isn't having the issue anymore, but my 2 groups have been trying to fix this since Friday. If there's anything I can post to add perspective, let me know. Appreciate any help you can throw our way.
Having the same problem in DC through Pittsburgh right now.
I'm not having these issues per say but i know my issues would be solved if there was a push to talk option on the voice chat.
Yep, green arrows across the board. Bandwidth not an issue. I'm using Chrome AND my other players are either using Chrome or Firefox. Switching browsers yielded no difference.&nbsp;
I had the same issue with one of my campaigns as well, we used a seperate roll20 campaign I have for if a character dies and I need to pull them out quick and the voice worked there but not in the one we were playing in. We had to have 2 instances of roll20 up to work around, one that voice was not broken and one where all my maps, npcs and such were. Its like my campaign is cursed.&nbsp;
We're hearing reports from some folks that the built-in A/V (the WebRTC/Tokbox one) is suddenly not working. We're trying to figure out exactly what's going on here and it helps to have it all consolidated into one place. Please head to this forum thread and share the information requested to help, thanks!