Jacob, As an initial test try reaching <a href="https://roll20-5.firebaseio.com/pingdomcheck.json" rel="nofollow">https://roll20-5.firebaseio.com/pingdomcheck.json</a> . If that page errors out or infinitely loads then we know the problem is a network issue between you and Firebase, our real-time sync provider. If that test works (you can load that page), we move on to the general troubleshooting checklist. Can you please follow Steps 1-3
of our Solving Technical Issues checklist (confirm you're using the latest non-test version of Firefox or Chrome; turn off all extensions, addons, and anti-virus; and clear your cache) to see if
one of those components is causing the problem? We can only help if we
can recreate your issue, so it is important that you follow each step. If doing that fixes the issue, just let us know. Otherwise, move on to Step 4 , and we'll need all that information, especially the console log starting from before you try to join your game, to further assist you.