Community Forums: Hey I have a question about subscription.

Hey I have a question about subscription.

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My wife and I both pay the subscription (She has a pro account) I have a plus account. We thought it was a monthly fee, but we get paid biweekly and each pay period Roll20 has taken both subscription premiums out. Was I misunderstanding the subscription fee, or is this an error? 

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Edited 1454138503

Nibbler

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I have been charged twice this month through my checking account? I seem to see reoccurring charges suscription every two weeks. It was my understanding it should only be monthly. Whats going on ?

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Pat S.

Forum Champion

Sheet Author

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Raven and Last. Please send an email to the Devs at <a href="mailto:Team@roll20.net" rel="nofollow">Team@roll20.net</a> about your problem. All financial matters are dealt through emails and not in public forums. This is to protect your sensitive information if it is requested.

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Avacyn

Pro

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Grretings Raven and Last, please do email us and we will help asap. I am going to close this thread, as Pat mentioned - This is to protect your sensitive information if it is requested. Thank you for reaching out and we will be happy to help - <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>.