Can't enter game

I am unable to enter a certain campaign. It's number is 1303383 and for some reason it gets stuck on the loading part. I am able to join any other, but that specific campaign.

I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!

I tried steps 1-3 several times and it hasn't helped so here goes step 4. The only details on the issue itself I can give is that when I try to join the game as the page loads it gives one flavor text line then another before getting stuck on the second. It doesn't show the dynamic lighting ad it just stays stuck loading. This issue does not occur for any other campaign. Haven't a clue how to reproduce the issue. Using Chrome V 49.0.2623.87, on Windows 10,&nbsp;Javascript is on, Malwarebytes antivirus and no extensions. Console log showed the following. app.js?1457999782:29 70 app.js?1457999782:30 TOUCH SUPPORTED: false app.js?1457999782:30 USING WEBGL ACCELERATION... app.js?1457999782:30 WEBGL STARTUP SUCCESS app.js?1457999782:25 select app.js?1457999782:25 Switch mode to select app.js?1457999782:40 Initializing new dice engine with randomness... app.js?1457999782:40 Using random entropy app.js?1457999782:43 Compiling sheet... app.js?1457999782:43 Found rolltemplate: 5e-shaped app.js?1457999782:43 Found webworker script jquery.1.8.2.min.js:2 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/X44kw8b.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/X44kw8b.png</a>'. This content should also be served over HTTPS. app.js?1457999782:43 Finding sheet rolls... app.js?1457999782:45 window resize app.js?1457999782:30 Final set zoom! app.js?1457999782:30 UPDATE GL SIZE! app.js?1457999782:30 Final set zoom! tutorial_tips.js:7 tuts loaded sheetsandboxworker.js?20150218:212Starting up WEB WORKER app.js?1457999782:36 Final page load. app.js?1457999782:36 Scan for new plays!

Thank you. I've brought your issue to the attention of the Roll20 Dev Team, who will take a look. I have some other questions: Are you the Creator of this game, a GM, or a player? When the Player Ribbon is moved to a different Page (e.g. a newly-created one), does the loading issue persist? Do any other players experience this issue?

Player Still persists Only affecting me

Does the issue persist when using Firefox?

Yes

Thank you.

Hey Jonathan, sorry your having issues with this campaign. When you copied the console log had it totally stopped moving at that point. It is a lot shorter than it should be, which could be because of the issue you are having, but there are no errors. If you could double-check for me and make sure this is the whole log it would help me a lot. Load the game, with the log open, and wait until all of the text has totally stopped moving for at least 20ish seconds then copy and paste it here for me to look at. If that is, in fact, where the log stops then we will have to try some other things to try and fix this.

Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-MF84I+UHBuge7svZmj+xt2nXykwFGKvzjkV8tN+uOII='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-4QwXovPHniLlS0ynk1JwQXWyAkcyJiqAtUqzQkoWhxg='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1457999782:29 70 app.js?1457999782:30 TOUCH SUPPORTED: false app.js?1457999782:30 USING WEBGL ACCELERATION... app.js?1457999782:30 WEBGL STARTUP SUCCESS app.js?1457999782:25 select app.js?1457999782:25 Switch mode to select app.js?1457999782:40 Initializing new dice engine with randomness... app.js?1457999782:40 Using random entropy app.js?1457999782:43 Compiling sheet... app.js?1457999782:43 Found rolltemplate: 5e-shaped app.js?1457999782:43 Found webworker script app.js?1457999782:43 Finding sheet rolls... app.js?1457999782:45 window resize app.js?1457999782:30 Final set zoom! app.js?1457999782:30 UPDATE GL SIZE! app.js?1457999782:30 Final set zoom! tutorial_tips.js:7 tuts loaded app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/X44kw8b.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/X44kw8b.png</a>'. This content should also be served over HTTPS. sheetsandboxworker.js?20150218:212 Starting up WEB WORKER app.js?1457999782:36 Final page load. app.js?1457999782:36 Scan for new plays! firebase.2.4.0.js:168 WebSocket connection to 'wss://s-usc1c-nss-158.firebaseio.com/.ws?v=5&ns=roll20-11' failed: Error in connection establishment: net::ERR_CONNECTION_TIMED_OUT app.js?1457999782:45 window resize app.js?1457999782:30 Final set zoom! app.js?1457999782:30 UPDATE GL SIZE! app.js?1457999782:30 Final set zoom! <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=80086579&cb=2&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=80086579&cb=2&v=5&ns=roll20-11</a> Failed to load resource: net::ERR_CONNECTION_TIMED_OUT firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=98212893&cb=4&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=98212893&cb=4&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=35428977&cb=6&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=35428977&cb=6&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=29855674&cb=8&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=29855674&cb=8&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=45423144&cb=10&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=45423144&cb=10&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=83170768&cb=12&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=83170768&cb=12&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=32579190&cb=14&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=32579190&cb=14&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=20072205&cb=16&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=20072205&cb=16&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=31548082&cb=18&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=31548082&cb=18&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=50887671&cb=20&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=50887671&cb=20&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=73682091&cb=22&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=73682091&cb=22&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=82676233&cb=24&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=82676233&cb=24&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=20855054&cb=26&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=20855054&cb=26&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=62108326&cb=28&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=62108326&cb=28&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=43780879&cb=30&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=43780879&cb=30&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=94192070&cb=32&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=94192070&cb=32&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=63512989&cb=34&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=63512989&cb=34&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=13011270&cb=36&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=13011270&cb=36&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=45835611&cb=38&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=45835611&cb=38&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=55255492&cb=40&v=5&ns=roll20-11" rel="nofollow">https://s-usc1c-nss-158.firebaseio.com/.lp?start=t&ser=55255492&cb=40&v=5&ns=roll20-11</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167

There is another thread with another user having this same issue with connecting to firebase. I'm going to close this thread and handle this issue in the other thread, please join me there so I can communicate with all of you in 1 thread instead of having to repeat myself in several threads. <a href="https://app.roll20.net/forum/post/3161668/game-doesnt-get-past-loading-screen#post-3171601" rel="nofollow">https://app.roll20.net/forum/post/3161668/game-doesnt-get-past-loading-screen#post-3171601</a>