Inability to communicate to other people ingame

Hi, i have been having issues with my account. the problem is that since last week, august 27th 2013, i have not been able to hear other players or communicate to them through the site. For the avatar that appears on the bottom of the screen does not display the gear anymore so i cant alter volume or anything from what i can see.

Have you gone into the setting tab and double checked your video voice settings? Just make sure they are on broadcast and receive video and audio along with the the avatar size is normal or larger. What browser are you using? Did you install any extensions or plugins since last week? Just trying to see if anything was changed between it working and now.

I need you to do the following: 1) provide a screenshot 2) go to&nbsp; <a href="http://supportdetails.com/" rel="nofollow">http://supportdetails.com/</a> &nbsp;and provide the information it gives you (except for IP address) Are you using Google Hangouts, Tokbox, or WebRTC? - Gauss

Operating System Windows Windows 7 Screen Resolution 1366 x 768 Web Browser Firefox 23.0 Browser Size 1366 x 638 Color Depth 24 Javascript Enabled Flash Version 11.8.800 Cookies Enabled User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0 and i have clicked on the WebRTC before but that didnt cause the problem as far as i can tell actually, since i think back, right before i lost the ability to comminicate, there was a popup constantly over my avatar from the site that if i clicked no it would pop up again. i clicked yes and i think that caused it. but it was a popup from the site

That popup is to enable Tokbox accessing your webcam and microphone. In order to get it to permanently go away you need to either say yes or turn off video/voice in the settings.&nbsp; Please confirm what your video/voice settings in the settings tab are set to.&nbsp; Also, please confirm what the WebRTC button says.&nbsp; - Gauss

the button at the bottom now says use flash for video/voice, the broadcast and recieve are video and voice, the avatar is small

Then you are set to WebRTC. Please switch it to Flash (TokBox) and see if that works (your group may be using Tokbox instead of WebRTC).&nbsp; - Gauss

the gear for the avatar settings has not reappeared

Are there other people in the campaign with you? In order for you to be broadcasting or recieving someone needs to be in the campaign with you and you must both be set to send and/or receive and both must be using the same system (Tokbox or WebRTC). - Gauss

yes there are other people in the campaign and they have also been unable to communicate tonight through roll 20

Please send me a Join link and I will come try to help all of you. - Gauss

still unable to communicate although they all seem fine i think it has to do with the gear dissapearring &lt;join link deleted - Gauss&gt;