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Problem -- I have a player that can't log in to roll20 ...

He hasn't had to log in to roll20 before because we usually play through Google Hangouts, but something's gone wrong there.    He shows up here (Gregory Lake) as being part of the campaign, but he can't seem to log in -- he created a new account but obviously, that isn't cutting it.    Help?! 
1483668324
The Aaron
Roll20 Production Team
API Scripter
Send an email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>. &nbsp;Explain the situation and give a link to the Game they are in, the google email account, and a link to the account they created. &nbsp;They can help you from there.