Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
This post has been closed. You can still view previous posts, but you can't post any new replies.

Can't upgrade account

1483920408

Edited 1483920487
Trying to re-up on my Plus membership since the month gifted to me by a friend has lapsed and dynamic lighting is awesome.  Only problem is I get the following "There was a problem creating your subscription. Your card has not been charged. Please try again or contact support ." (I did, but posting here just in case...) Whenever I try to either purchase a month or apply a credit added with PayPal.  Sucks cuz I was just logging in to do some last minute prep before my session in 2 hours and I really don't want to cancel on my players... Anyone have a trick to get this to go through?
1483922350
Pat S.
Forum Champion
Sheet Author
Please directly contact the Roll20 Dev Team by sending an email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> with all relevant information if you have not done so (you mentioned contact support but not sure which support you went to). As it is the weekend, responses will be slow. Sorry for that but the best I can do is bump it up the chain. Thank you for letting us know about your problem.
Hey Chad, thanks for emailing. I replied to your message, you should be all set! Have fun!