Chrome recently changed how Hardware Acceleration runs in the browser
(within the past couple weeks). We have reports that for some users, if
they had this browser feature enabled(or disabled) in the past, once the
update happened, it caused issues with how DL was processing. Please check and see if toggling this fixes the issue. How to turn on/off hardware acceleration in Chrome Step 1 . Open Google Chrome and click the three horizontal lines icon to the far right of the address bar. Now choose Settings. Step 2 . At the bottom of the page click on 'Show advanced settings…' Step 3 .
Scroll down the page again until you find the System heading, below
which is an option to 'Use hardware acceleration when available'. Click
on this box to turn on/off hardware acceleration. Step 4 .
Having altered this setting you'll see a link pop up beside the option
advising that Chrome requires a restart. Tap restart on this link to
restart Chrome with or without hardware acceleration. If this doesn't fix your issue, move on to the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
