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What is the Support teams response estimated time?

Hello Sorry to be a little impatient, however I saw the topic of " Can't use Roll20 credit to pay for subscription?" and I also have the same issue. Now that issue got solved within a day it seems, however I don't like to kick up a fuss but I kinda want to know how long I might be waiting here. I understand you have reduced staff during the weekends but both me and the person who gifted it to me have support tickets open one since Friday and one since Sunday and neither have had acknowledgement that they have been received. I did try to see if there was a sticky stating possible wait times but I failed to see any sort of estimation or fall back "we will defiantly have got back to you by then" date/time. Sorry if this falls a bit ambiguously in to the forum topics but it is regarding bug with the subscription so I assumed it would live here until it dies a quick and painless death until it is resolved.
I am waiting for months now for my issues to get some attention. Ain't happening it seems.
1488478006
Roll20 Dev Team
Pro
Marketplace Creator
Greetings Moo - an email was sent to you resolving this issue the day you posted this, please PM this account if you did not get this message.