Hey, Abeir! I'm sorry you're having issues. It sounds like your WebGL has been disabled. WebGL is a JavaScript API for rendering interactive 3D and 2D graphics within any compatible web browser without the use of plug-ins. To ensure that WebGL is working, please ensure that WebGL is enabled. If toggling that doesn't solve your issue, could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!