Hello! I sent an email to roll20 yesterday about a deleted page and haven't heard back. I know it hasn't been *that* much time, but I didn't get an auto-reply or any confirmation, and a big weekend is coming up so I'd like to know what to expect. Since my request might require a rollback I can't work on anything until I know whether it can be resolved. Here's what happened - I was working on a map yesterday and while examining my page tool bar noticed a (copy) of one of the maps I had been using. "That's odd," I thought, for I don't remember copying it, but the original was sitting right next to it so I went ahead and deleted the version marked (copy). A few hours later I saw the (copy) had come back... but now it was completely empty, and the original was gone. It appears that I deleted the original and not a copy, and that the copy as never real to begin with. This has never happened to me before and needless to say I won't be deleting (copy) pages again without a lot more testing. Unfortunately that page was one of my "monster pen" sheets, a place where I collect dozens (if not over a hundred) custom monster tokens I've made for ease use. Losing it really, really sets me back. So I emailed roll20 last night and haven't heard anything. I didn't get a confirmation, and I don't even know where you're based or what your hours are for support. The details if you can help me - campaign is "Company of Caeltas" and page is "Monster Pen CR 5-9". You can see the empty "copy" in the game. I don't remember exactly when I deleted it, so if you can try 4:30 PM on 5/24 we'll check it, then go back in half hour increments. I was working constantly until I realized what had happened so I'm trying to lose as little work as possible. If it's a big deal to rollback and we have to get it right, let's try 3:30 PM. A hour or two of lost work is nothing compared to months of work on that "monster pen." Thank you (from me, my players, and the monsters who were lost).
