A game's Creator is sometimes able to fix issues with their game by clearing the Chat Archive (note: not clearing your current Chat Log ). A GM might want to copy/back up the Chat Archive before the Creator clears it. If that does not help we can go with the troubleshooting guide and please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
