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Won't start uploading images

This just started today. I was uploading some images and the system still lets me physically choose the file, but then it doesn't do anything. It simply acts as though I never choose the file. I have tried other files with the same effect. All files are png format. Could I get help asap as I have a game in less than four hours.
This seems to be happening in both firefox & chrome which makes me think it is server side.
1503775505
Pat S.
Forum Champion
Sheet Author
I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
Okay...I disabled all addons, tried both browsers, restarted the computer...and it still didn't work. Suddenly it started working intermittently...then it quit working again...yes I cleared my cache as well. Multiple times. I'm running Windows 7 Pro, this applies to current versions of chrome & firefox. Firefox55.03 32bit if you are curious. Chrome Version 60.0.3112.113 (Official Build) (64-bit). Javascript enabled I'm running Norton Internet security that is up to date. Console log following: 60 app.js:40:10704 60.800000000000004 app.js:40:10704 61.6 app.js:40:10704 62.400000000000006 app.js:40:10704 63.2 app.js:40:10704 64 app.js:40:10704 64.8 app.js:40:10704 65.60000000000001 app.js:40:10704 66.4 app.js:40:10704 67.2 app.js:40:10704 68 app.js:40:10704 68.8 app.js:40:10704 69.60000000000001 app.js:40:10704 70.4 app.js:40:10704 71.2 app.js:40:10704 72 app.js:40:10704 72.8 app.js:40:10704 73.60000000000001 app.js:40:10704 74.4 app.js:40:10704 75.2 app.js:40:10704 76 app.js:40:10704 76.80000000000001 app.js:40:10704 77.60000000000001 app.js:40:10704 78.4 app.js:40:10704 79.2 app.js:40:10704 80 app.js:40:10704 Object { multiUploadNum: 0, multiUploadTotal: 1, size: 8609088, width: 3113, height: 1804, filename: "hmcaveskink6.png", imageid: "46756253", numToComplete: 5, numCompleted: 5, url: "<a href="https://s3.amazonaws.com/files.d20.…" rel="nofollow">https://s3.amazonaws.com/files.d20.…</a>", 1 more… } app.js:40:10482 hmcaveskink7.png app.js:40:8363 46756310 app.js:40:11648 Uploading a size: 100x100 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 2022 app.js:40:9706 0 app.js:40:10704 Uploading a size: 200x200 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 2022 app.js:40:9706 20 app.js:40:10704 Uploading a size: 512x512 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 2022 app.js:40:9706 39.6 app.js:40:10704 40 app.js:40:10704 Uploading a size: 2048x2048 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 2022 app.js:40:9706 40 app.js:40:10704 40.199999999999996 app.js:40:10704 40.8 app.js:40:10704 41.4 app.js:40:10704 42 app.js:40:10704 42.6 app.js:40:10704 43.199999999999996 app.js:40:10704 43.8 app.js:40:10704 44.4 app.js:40:10704 45 app.js:40:10704 45.6 app.js:40:10704 46.199999999999996 app.js:40:10704 46.8 app.js:40:10704 47.4 app.js:40:10704 48 app.js:40:10704 48.6 app.js:40:10704 49.199999999999996 app.js:40:10704 49.8 app.js:40:10704 50.4 app.js:40:10704 51 app.js:40:10704 51.6 app.js:40:10704 52.199999999999996 app.js:40:10704 52.8 app.js:40:10704 53.4 app.js:40:10704 54 app.js:40:10704 54.6 app.js:40:10704 55.199999999999996 app.js:40:10704 55.8 app.js:40:10704 56.4 app.js:40:10704 57 app.js:40:10704 57.599999999999994 app.js:40:10704 58.199999999999996 app.js:40:10704 58.8 app.js:40:10704 59.4 app.js:40:10704 60 app.js:40:10704 Uploading a size: 10000x10000 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 2022 app.js:40:9706 60 app.js:40:10704 60.800000000000004 app.js:40:10704 61.6 app.js:40:10704 62.400000000000006 app.js:40:10704 63.2 app.js:40:10704 64 app.js:40:10704 64.8 app.js:40:10704 65.60000000000001 app.js:40:10704 66.4 app.js:40:10704 67.2 app.js:40:10704 68 app.js:40:10704 68.8 app.js:40:10704 69.60000000000001 app.js:40:10704 70.4 app.js:40:10704 71.2 app.js:40:10704 72 app.js:40:10704 72.8 app.js:40:10704 73.60000000000001 app.js:40:10704 74.4 app.js:40:10704 75.2 app.js:40:10704 76 app.js:40:10704 76.80000000000001 app.js:40:10704 77.60000000000001 app.js:40:10704 78.4 app.js:40:10704 79.2 app.js:40:10704 80 app.js:40:10704 Object { multiUploadNum: 0, multiUploadTotal: 1, size: 8381908, width: 2022, height: 2413, filename: "hmcaveskink7.png", imageid: "46756310", numToComplete: 5, numCompleted: 5, url: "<a href="https://s3.amazonaws.com/files.d20.…" rel="nofollow">https://s3.amazonaws.com/files.d20.…</a>", 1 more… } app.js:40:10482 hmcaveskink8.png app.js:40:8363 46756415 app.js:40:11648 Uploading a size: 100x100 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 1776 app.js:40:9706 0 app.js:40:10704 Uploading a size: 200x200 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 1776 app.js:40:9706 20 app.js:40:10704 Uploading a size: 512x512 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 1776 app.js:40:9706 40 app.js:40:10704 Uploading a size: 2048x2048 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 1776 app.js:40:9706 40 app.js:40:10704 40.199999999999996 app.js:40:10704 40.8 app.js:40:10704 41.4 app.js:40:10704 42 app.js:40:10704 42.6 app.js:40:10704 43.199999999999996 app.js:40:10704 43.8 app.js:40:10704 44.4 app.js:40:10704 45 app.js:40:10704 45.6 app.js:40:10704 46.199999999999996 app.js:40:10704 46.8 app.js:40:10704 47.4 app.js:40:10704 48 app.js:40:10704 48.6 app.js:40:10704 49.199999999999996 app.js:40:10704 49.8 app.js:40:10704 50.4 app.js:40:10704 51 app.js:40:10704 51.6 app.js:40:10704 52.199999999999996 app.js:40:10704 52.8 app.js:40:10704 53.4 app.js:40:10704 54 app.js:40:10704 54.6 app.js:40:10704 55.199999999999996 app.js:40:10704 55.8 app.js:40:10704 56.4 app.js:40:10704 57 app.js:40:10704 57.599999999999994 app.js:40:10704 58.199999999999996 app.js:40:10704 58.8 app.js:40:10704 59.4 app.js:40:10704 60 app.js:40:10704 Uploading a size: 10000x10000 app.js:40:9424 Reader load! app.js:40:9610 img load! app.js:40:9681 1776 app.js:40:9706 60 app.js:40:10704 60.800000000000004 app.js:40:10704 61.6 app.js:40:10704 62.400000000000006 app.js:40:10704 63.2 app.js:40:10704 64 app.js:40:10704 64.8 app.js:40:10704 65.60000000000001 app.js:40:10704 66.4 app.js:40:10704 67.2 app.js:40:10704 68 app.js:40:10704 68.8 app.js:40:10704 69.60000000000001 app.js:40:10704 70.4 app.js:40:10704 71.2 app.js:40:10704 72 app.js:40:10704 72.8 app.js:40:10704 73.60000000000001 app.js:40:10704 74.4 app.js:40:10704 75.2 app.js:40:10704 76 app.js:40:10704 76.80000000000001 app.js:40:10704 77.60000000000001 app.js:40:10704 78.4 app.js:40:10704 79.2 app.js:40:10704 80 app.js:40:10704 Object { multiUploadNum: 0, multiUploadTotal: 1, size: 7368226, width: 1776, height: 2644, filename: "hmcaveskink8.png", imageid: "46756415", numToComplete: 5, numCompleted: 5, url: "<a href="https://s3.amazonaws.com/files.d20.…" rel="nofollow">https://s3.amazonaws.com/files.d20.…</a>", 1 more… } app.js:40:10482 activate page! app.js:35:6018 FULLY ACTIVATE VIEWS FOR PAGE. When it randomly works it isn't too bad, however, when it doesn't it only gets to this point and freezes. It never goes any further.
Hi Gene P., Sorry to see you are having issues. This might seem like a oft asked question for these types of issues, but what is the size of the images that you are trying to upload? As a Pro subscriber you maximum image size is 10MB. Noting the Photoshop in the background paired with a typically large file format such as PNG it might be that the images are just too large to upload.
That might be it, though I didn't get an eror message. I'll try it after my game.
Ok, sorry I couldn't get back to this right away. I decided to delete the images, convert them to jpegs as I had no great need for transparency, and upload them. They went up handily. I would suggest if an error message indicating the limit in the future as that would have eliminated my question altogether. I guess on a positive note the players didn't get this far and now my modular cave is taking up less space.