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Black roll description pop-up not going away

Several times a game, the black popup with the details of a roll will not go away when I stop hovering over it. This is very hindering for me as a player because i need to know some of the actual dice rolls, mostly on damage. I can refresh the game, but this means reloading the map and waiting for everything to load properly. This is very aggravating for me, especially when i have one or more character sheets up in a separate tab.
1504599826
Gen Kitty
Forum Champion
I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log, including some dice rolls where the popup does not go away!) Thank you!