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Drag and drop compendium not working

Just started a campaign using Roll20 for the first time. I’m trying to build my first players character sheet and I can’t drag the race compendium into the sheet. We are using the 5E OGL sheet that says it’s supported, and when we drag it there it says it’s accepting compendiums, but nothing happens. Turned off all adblockers and we have tried in both safari and chrome, and we have the pro edition, if that makes a difference. Are we missing something?
Race/Class/Background are not compendium compatible. Spells/Items/NPCs are compendium compatible