Make sure they double check the permissions.( <a href="https://wiki.roll20.net/Journal#Bio_.26_Info_Tab" rel="nofollow">https://wiki.roll20.net/Journal#Bio_.26_Info_Tab</a> ) GM's see everything, but player's will only see what they are allowed to see. The GM might try changing the permission to "All Players" as a workaround. Have you changed your roll20 name by chance?