Cannot See My Maps and Other Images on the Website and in the Games

I have tried using Chrome, Firefox, and Microsoft Edge on two different computers, however, none of my maps will load. If they do load, they are blurry and missing all tokens and images that are not the players. This happens in all of my games regardless of whether I am a player or the GM. For those games in which I am the GM, my players cannot see my maps. In addition, pictures on the Roll20 website also do not load. And I cannot add any images or tokens to the pages either.  I am also new to the Pro membership and just started using API scripts. I am not sure if that could be an issue, but the game was running fine with them for a month or so. These issues began about four days ago.  Furthermore, I bought addon maps for one of my games and added them in. It is the Castle Ravenloft map pack from Roll20 marketplace.  I have tried restarting my computers, clearing my browsing data, checking my extensions, and removed cookies.  I'm not sure what else I can do as I am not the most tech-savvy person. Thanks for your help, Lindsay 

1 Step 1: Make sure to use the right browser 2 Step 2: Ensure that there are no extensions/addons interfering with Roll20 3 Step 3: Clear your cache 4 Step 4: Provide a bug report

At the moment this is what I have: Operating System: Windows 10 (64-bit) Web Browser: (Firefox 58) Javascript: Enabled Cookies: Enabled

For those wishing to help us out by providing our troubleshooting guide to other users, it helps to use the expanded version ;) --- Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) --- LinLin, if you would please provide a console log (click on the Step 4 link if you need help with this), starting from table loadup and progressing through trying to add a map item and then a token (to the appropriate layers), that would be very helpful.  I'll ping the Devs and one will be by to poke at this.  :)

70 app.js:83:28753 TOUCH SUPPORTED: false app.js:85:597 USING WEBGL ACCELERATION... app.js:85:1899 WEBGL STARTUP SUCCESS app.js:85:2488 Custom Sheet Translation app.js:86:20559 select app.js:79:11610 Switch mode to select app.js:79:13456 Initializing new dice engine with randomness... app.js:96:7920 Using random entropy app.js:96:7997 Compiling sheet... app.js:98:30731 Found rolltemplate: simple app.js:98:31014 Found rolltemplate: atk app.js:98:31014 Found rolltemplate: dmg app.js:98:31014 Found rolltemplate: atkdmg app.js:98:31014 Found rolltemplate: desc app.js:98:31014 Found rolltemplate: spell app.js:98:31014 Found rolltemplate: traits app.js:98:31014 Found rolltemplate: npc app.js:98:31014 Found rolltemplate: npcatk app.js:98:31014 Found rolltemplate: npcdmg app.js:98:31014 Found rolltemplate: npcaction app.js:98:31014 Found webworker script app.js:98:31553 Finding sheet rolls... app.js:98:32008 window resize app.js:100:26133 Final set zoom! app.js:85:15320 UPDATE GL SIZE! app.js:84:28691 Final set zoom! app.js:85:15320 tuts loaded tutorial_tips.js:7:2 Starting up WEB WORKER sheetsandboxworker.js:260:2 Final page load. app.js:91:19175 Refresh jukebox List! app.js:100:29350 Auth'ed. app.js:90:27707 Go post auth! app.js:90:27904 initial setup app.js:90:28049 Refresh jukebox List! app.js:100:29350 Object { attributes: {…}, _escapedAttributes: {}, cid: "c0", changed: {}, _silent: {}, _pending: {}, _previousAttributes: {…}, activePage: bound activePage(), showSettings: bound showSettings(), initActivePage: bound initActivePage(), … } app.js:88:31110 Refresh jukebox List! app.js:100:29350 refershing page listings! app.js:94:12383 Got players value... app.js:90:28291 joining game... app.js:91:2379 Player -L-CK4ayFJb50aYnfnyx is offline... app.js:89:5136 Global Volume: 100=1 app.js:89:15078 Player -L-DkpwGgq1r0rlHjXfs is offline... app.js:89:5136 Player -L-JBwQ7KR6M-vqo0JG0 is offline... app.js:89:5136 Player -L0RKkL-skvu8XEG13He is offline... app.js:89:5136 Player -L12cikXb4k9e1QrodXv is offline... app.js:89:5136 Deferred finish joining... app.js:91:2469 Firebase Online app.js:83:30478 Loading Roll20 Chat Event Handlers app.js:108:3694 Full load page! app.js:88:10031 We have 28 pages app.js:90:29109 handle page changes app.js:90:29649 false app.js:90:29730 Scan for new plays! app.js:91:15997 Do refresh link cache! app.js:87:300 init active page! app.js:91:1332 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 Refresh Journal List! app.js:98:10731 Search took 46ms app.js:98:9583 Refresh jukebox List! app.js:100:29350 Descending into madness... app.js:96:1990 Graphics: 30 app.js:88:11372 Paths: 2 app.js:88:11568 refershing page listings! app.js:94:12383 Reorder by ZORDER app.js:88:15076 Final set zoom! app.js:85:15320 Array [ 801, 474.5 ] app.js:85:15696 UPDATE GL SIZE! app.js:84:28691 Debounced init page! app.js:85:14761 init active page! app.js:91:1332 refershing page listings! app.js:94:12383 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 Swapping app.js:87:24062 Reorder by ZORDER app.js:88:15076 setting src app.js:87:24223 Reorder by ZORDER app.js:88:15076 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 Body drop! app.js:100:23622 drop on upper canvas app.js:100:2751 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 Body drop! app.js:100:23622 drop on upper canvas app.js:100:2751 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Do width/height snapping app.js:85:9743 Do angle snapping! app.js:85:10082 Reorder by ZORDER app.js:88:15076 Error loading image, probably due to cors. Trying once without CORS for app.js:83:9818 Do width/height snapping app.js:85:9743 Do angle snapping! app.js:85:10082 Reorder by ZORDER app.js:88:15076 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 window resize app.js:100:26133 Final set zoom! app.js:85:15320 Array [ 1543.75, 863.5416666666667 ] app.js:85:15696 UPDATE GL SIZE! app.js:84:28691 Final set zoom! app.js:85:15320 Array [ 1543.75, 863.5416666666667 ] app.js:85:15696 UPDATE GL SIZE! app.js:84:28691 Debounced init page! app.js:85:14761 init active page! app.js:91:1332 refershing page listings! app.js:94:12383 _____________________________________________________________________________________________________________________ Please let me know if I did this right. I'm not sure. And thanks for the clarification of what you needed. I noticed after a long while that the pictures I placed in both layers did eventually show up. But some of the tokens are still missing from prior sessions. Some of my maps did eventually load after waiting about 20-30 minutes, yet some never loaded.

I also just noticed that the icon on the left side of the web address line has a warning symbol. It says: Connection is not not secure. Parts of this page are not secure (such as images). In addition, these lines were added to the web console: Loading mixed (insecure) display content “<a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/spellbg.jpg”" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/spellbg.jpg”</a> on a secure page [Learn More] content.js:1084:6 Loading mixed (insecure) display content “<a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/spellbg.jpg”" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/spellbg.jpg”</a> on a secure page [Learn More] content.js:1084:6

just hazarding a guess i think your image issues are related to these lines i have seen reports with this line lately Error loading image, probably due to cors. Trying once without CORS&nbsp;

I went to check my game again and got these red and yellow messages in my console log. I thought it might also be helpful so I decided to post them. Hope it helps! _______________________________________________________________________________________________________________________ Loading failed for the &lt;script&gt; with source “blob:<a href="https://app.roll20.net/e6ff9a32-30f9-4755-9591-6cef92aa074e”" rel="nofollow">https://app.roll20.net/e6ff9a32-30f9-4755-9591-6cef92aa074e”</a>. editor:1 Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com”" rel="nofollow">http://stun.l.google.com”</a>). Source: window.NREUM||(NREUM={});NREUM.info={"be.... editor:12 Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com”" rel="nofollow">http://stun.l.google.com”</a>). Source: window.NREUM||(NREUM={}),__nr_require=fu.... editor:13 Loading failed for the &lt;script&gt; with source “<a href="https://app.roll20.net/js/jquery.1.8.2.min.js”" rel="nofollow">https://app.roll20.net/js/jquery.1.8.2.min.js”</a>. editor:14 Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com”" rel="nofollow">http://stun.l.google.com”</a>). Source: window.NREUM||(NREUM={});NREUM.info={"be.... editor:12 Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src <a href="https://app.roll20.net" rel="nofollow">https://app.roll20.net</a> 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com”" rel="nofollow">http://stun.l.google.com”</a>). Source: window.NREUM||(NREUM={}),__nr_require=fu.... editor:13 70 app.js:83:28753 TOUCH SUPPORTED: false app.js:85:597 USING WEBGL ACCELERATION... app.js:85:1899 WEBGL STARTUP SUCCESS app.js:85:2488 Custom Sheet Translation app.js:86:20559 RTCIceServer.url is deprecated! Use urls instead. b37753f8-4ad1-4d87-8709-7370c89377a0:339 select app.js:79:11610 Switch mode to select app.js:79:13456 Initializing new dice engine with randomness... app.js:96:7920 Using random entropy app.js:96:7997 Compiling sheet... app.js:98:30731 Found rolltemplate: simple app.js:98:31014 Found rolltemplate: atk app.js:98:31014 Found rolltemplate: dmg app.js:98:31014 Found rolltemplate: atkdmg app.js:98:31014 Found rolltemplate: desc app.js:98:31014 Found rolltemplate: spell app.js:98:31014 Found rolltemplate: traits app.js:98:31014 Found rolltemplate: npc app.js:98:31014 Found rolltemplate: npcatk app.js:98:31014 Found rolltemplate: npcdmg app.js:98:31014 Found rolltemplate: npcaction app.js:98:31014 Found webworker script app.js:98:31553 Finding sheet rolls... app.js:98:32008 window resize app.js:100:26133 Final set zoom! app.js:85:15320 UPDATE GL SIZE! app.js:84:28691 Final set zoom! app.js:85:15320 tuts loaded tutorial_tips.js:7:2 Use of getPreventDefault() is deprecated. Use defaultPrevented instead. jquery.1.8.2.min.js:2:40278 Loading mixed (insecure) display content “<a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/srd5_360.png”" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/srd5_360.png”</a> on a secure page jquery.1.8.2.min.js:2:70985 Loading mixed (insecure) display content “<a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/weight_lbs.png”" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/weight_lbs.png”</a> on a secure page jquery.1.8.2.min.js:2:70985 Loading mixed (insecure) display content “<a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/srd5_360.png”" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/srd5_360.png”</a> on a secure page jquery.1.8.2.min.js:2:70985 Starting up WEB WORKER sheetsandboxworker.js:260:2 Final page load. app.js:91:19175 Refresh jukebox List! app.js:100:29350 Scan for new plays! app.js:91:15997 Auth'ed. app.js:90:27707 Go post auth! app.js:90:27904 initial setup app.js:90:28049 Refresh jukebox List! app.js:100:29350 Object { attributes: {…}, _escapedAttributes: {}, cid: "c0", changed: {}, _silent: {}, _pending: {}, _previousAttributes: {…}, activePage: bound activePage(), showSettings: bound showSettings(), initActivePage: bound initActivePage(), … } app.js:88:31110 Got players value... app.js:90:28291 joining game... app.js:91:2379 Full load page! app.js:88:10031 We have 28 pages app.js:90:29109 refershing page listings! app.js:94:12383 Player -L-CK4ayFJb50aYnfnyx is offline... app.js:89:5136 Global Volume: 100=1 app.js:89:15078 Player -L-DkpwGgq1r0rlHjXfs is offline... app.js:89:5136 Player -L-JBwQ7KR6M-vqo0JG0 is offline... app.js:89:5136 Player -L0RKkL-skvu8XEG13He is offline... app.js:89:5136 Player -L12cikXb4k9e1QrodXv is offline... app.js:89:5136 Deferred finish joining... app.js:91:2469 Firebase Online app.js:83:30478 Loading Roll20 Chat Event Handlers app.js:108:3694 Refresh Journal List! app.js:98:10731 Search took 6ms app.js:98:9583 handle page changes app.js:90:29649 false app.js:90:29730 Refresh jukebox List! app.js:100:29350 refershing page listings! app.js:94:12383 init active page! app.js:91:1332 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 Do refresh link cache! app.js:87:300 Refresh Journal List! app.js:98:10731 Search took 85ms app.js:98:9583 Scan for new plays! app.js:91:15997 Descending into madness... app.js:96:1990 Loading mixed (insecure) display content “<a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/spellbg.jpg”" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll20/roll20-character-sheets/master/5th%2520Edition%2520OGL%2520by%2520Roll20/images/spellbg.jpg”</a> on a secure page jquery.1.8.2.min.js:2:75851 Refresh jukebox List! app.js:100:29350 Graphics: 30 app.js:88:11372 Paths: 2 app.js:88:11568 refershing page listings! app.js:94:12383 Reorder by ZORDER app.js:88:15076 Swapping app.js:87:24062 setting src app.js:87:24223 Reorder by ZORDER app.js:88:15076 This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see <a href="https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects" rel="nofollow">https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects</a> for further details and to join the discussion on related tools and features! editor init active page! app.js:91:1332 activate page! app.js:88:12193 FULLY ACTIVATE VIEWS FOR PAGE. app.js:88:12425 Graphics: 12 app.js:88:11372 Paths: 0 app.js:88:11568 Reorder by ZORDER app.js:88:15076 refershing page listings! app.js:94:12383 Final set zoom!