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Player not listed in character/token assignment.

I have a player who does not show up in the list when I try to assign him control of a token.He's accepted the invitation to campaign, and made several post on the campaign's discussion forum. Does anyone know what might be causing this?
He needs to log into the game itself.
HoneyBadger is correct. A player will not show up in the assign list until they've actually joined the campaign at least once.
Thank you!