fog of war / DL

When I was running a game this sunday, one of my players sent me this image. The other players were not able to see the revealed area in the bottom. I reset the FoW, and it didn't help. Anyone have a clue as to what could be wrong? <a href="https://i.imgur.com/Dl7Hdfl.png" rel="nofollow">https://i.imgur.com/Dl7Hdfl.png</a>

*bump*

I'm sorry to hear that your player having issues with the site. Would you ask your player to please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please have your player thoroughly work through Step 4 and post the results in this thread. (Don't forget the complete Console Log!) Thank you!