Then you're ready for the next troubleshooting step: Would you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log, starting from table loadin through using a few of the templates that don't show in your archive, AND then including when you try to look at the archive and see that the templtes aren't showing!) Please be aware that the Devs will be on vacation from the 9ths through the 12th, so if you reach the console log stage there may be a delay in getting help at that point. Thanks!