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Subcription problem

My issue is that i tried to upgrade to plus account, I successfully managed to put the $5 onto my account (took several attempts) but it won't upgrade the subscription lvl, even though the funds are there, just get, "There was a problem creating your subscription. Your card has not been charged. Please try again or contact support ." So how can I get Plus Account? Thank You?
Email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> for this.They can help you out.
already did :)
couple times
Then just give them some time to respond. The devs are currently at an in-person event this week and will therefore be slower in their responses.