Community Forums: Connection Issues | Roll20: Online virtual tabletop

1526148822

For the last few hours, myself and several other people have been getting this message every few minutes while in roll20. What is going in?

1526149628

Dan C.

Permalink Quote

Same here, this is quite disruptive for my game.

1526150124

Drespar

Roll20 Team

Permalink Quote

Hi everyone, Seems that there is some mild service disruption for the shards your games might be on. You can check our server statuses here: <a href="http://status.roll20.net/" rel="nofollow">http://status.roll20.net/</a>

1526150611

keithcurtis

Forum Champion

Marketplace Creator

API Scripter

Permalink Quote

Is there any way of telling which shard one's game might be on? Or is that dynamic?

1526151561

Drespar

Roll20 Team

Permalink Quote

There is not a way on-site that can be used to determine which shard a game might be on. Quick update from Firebase regarding the outages: <a href="https://status.firebase.google.com/" rel="nofollow">https://status.firebase.google.com/</a>

1526151924

Godiva

Permalink Quote

Do you have an estimated time of when the shards may be back up?

1526489521

Obby

Permalink Quote

same issue!

1526494503

keithcurtis

Forum Champion

Marketplace Creator

API Scripter

Permalink Quote

I will get that sometimes on my (low power) Chromebook on Wi-fi. 

1526505978

David

Sheet Author

Permalink Quote

From the awesome Aaron in the pro forum The Aaron said: Some background info.  Each game is tied to a specific shard.  If you go to the browser console in game and type in: FIREBASE_ROOT You'll get something like: <a href="https://roll20-3.firebaseio.com/" rel="nofollow">https://roll20-3.firebaseio.com/</a> I'm pretty certain that -3 indicates this game is on Shard 3.  I've tried this on several Games and get various consistent results on individual Games.