From another thread: Brian O. said: well, all i can find is "need help" and that isn't a live link... it just says visit our FAQ. But since you've posted the email address I certainly make use of it! This is confusing for people needing help. Only the "Visit our FAQ" part of "Need Help? Visit our FAQ" is hyperlinked. If a user hovers over the wrong part of the phrase (That whole phrase is offset by bullets as a single item), they see no indicator that it is a link, and have no idea how to find the FAQ.