Creating a Bug Report Our first suggestion if you are encountering technical issues is to check our guide to Reporting a Bug . This should be the first thing you should try if you find you are having problems as it resolves many problems and is frequently requested for a bug report. For more in-depth troubleshooting you can also review the following help center articles: Roll20 System Recommendations Graphics Performance Troubleshooting Network Connection Troubleshooting Video and Voice Chat Troubleshooting Bug reports are a crucial part of maintaining Roll20. If you have found something that does not seem quite right (or does not function as advertised), please let us know by submitting a request via the following channels: Help Center Request -- Guaranteed visibility and engagement by Roll20 support staff who will assist however possible. Also best method for any issues involving Personally Identifiable Information (Payments, credit card, account recovery, etc.) Community Bug Reports & Technical Issues Forum -- Great for community contributed assistance and help. Roll20 staff makes efforts to engage but cannot guarantee every topic will receive a response. Other 3rd party tools -- Occasionally we may direct feedback or bug reports to specific areas (such as a forum thread, product portal, survey, etc.) when we believe it is beneficial. Typically this is for high visibility items where we need specific tools to efficiently prioritize reports and feedback. When creating a bug report, please make sure that the issue you are having has not already been reported. We will not delete duplicate reports, but you might be surprised by what things have been discussed and resolved. Using keywords (such as a unique element in a console log) is a good way to find similar bug reports. If you are not able to find anything, please feel free to follow the guidelines in the template below to create a bug report while being as descriptive as possible. Bug Report Template Detailed description of the problem Minimum number of steps to reproduce the problem Description of setup Browser + Version Browser Addons/Extensions Operating System Bug Triage Results Please carefully work through to the first three steps of our guide to Reporting a bug : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeed in resolving the problem, please provide the following information: Detailed description of the issue Results from steps 1-3 Step by step reproduction instructions Your computer settings Web browser name and version Operating system If javascript is enabled If hardware acceleration is enabled List of any browser addons/extensions enabled Console log from the moment you accessed the page through when the issue was encountered For information or help on gathering console logs, please check our guides included below: Submitting a console log in Firefox Submitting a console log in Chrome Supplemental Information Including screenshots by using the "Attach a File" link when submitting a post can provide a great deal of information! The more information you can provide, the better able a fix will be reached.
