how long for a response???

i sent a message about 4 days ago about something that happened to me. i was asked to send a email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> over my hotmail, which i did. i yet to get any responses or replies from the dev team and i wanna know about my apperent unused credits it seems i have and why Roll20 still&nbsp; charged both that credit and my paypal

If it was just before the weekend, there might be a slight delay in a response but I will bring this to their attention for you.

thank you, since if i have unused credits, i find it wierd they still took from my paypal.

My guess is that they must be super busy, cause I sent an email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> on 22 Aug 2018 with a follow up on 26 Aug 2018... no response. Would love to know that someone is looking into it and that I'm not waiting for a result that's fallen through the cracks. My PHB purchased on 1st July 2018 has dropped off my account and I'm trying to get it re-applied. Any idea on the Roll20 ticket response times ?

Hey everyone, We're getting caught up on tickets. DM Dogchain, you should have a response right now and Christer, yours should be coming before EOD. Apologies for the delays!