Library not opening, images not uploading

Hey I've posted this previously but none of the suggestions fixed the issue, and I have lose my post but- Essentially the issue is that Nothing is happening when I click my Library. None of the images I try to upload are uploading either.  I've tried cleaning my cache and disabling add block and a couple of other things I can't recall at this time. 

PS. I have tried this on both firefox and chrome so I don't believe its a browser issue. 

Hi c0g, I'm sorry to hear that you're having issues with your library.. It sounds like you have done some of these steps, but could you please carefully complete first three steps of our guide to  Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .   (Don't forget the complete Console Log!) Thank you!

Hey Keith tanks for the prompt response! I have tried those other steps as well. and since the issue persists with both Firefox and Chrome. 

There's a Step 4 in that process, so please complete that step for Keith :)

Okay so It seems as if it wont allow me to upload a PDF of my systems settings to here either. (sorry for the large gaps of communication) I'm really not sure how I can better describe the issue, When I try to upload things it shows me a loading symbol that never ends and the file is never uploaded and when I try to access my library literally nothing happens. 

Image uploading has been a little shaky for a bit, but it's unlikely you'd have much luck with a pdf anyway. PNG, JPG, and GIF are the default graphic formats. Alternatively, can you copy and paste the text of your log capture?

appreciate the ongoing support and patience. here is my details. I'm seeing my Flash version not installed, that could be the cause of the trouble? Operating System Windows 10 (64-bit)  Web Browser Chrome 70.0.3538.67 Screen Resolution 1920 x 1080 Browser Size 1920 x 976  Javascript Yes Cookies Yes Color Depth 24 Flash Version Not Installed IP Address User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.67 Safari/537.36

Hi c0g, We really could use that console log from Step 4, beyond the system settings. Basically, it is a report of everything that the browser is doing while trying to follow your activity and commands. It helps the devs see what is going on "behind the scenes". You can copy and paste the results as text. Here are instructions on getting the log: In Google Chrome Use the keyboard shortcut: Command - Option - J (Mac) or Control -Shift -J (Windows/Linux). If that doesn't work, follow these instructions: <a href="https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console" rel="nofollow">https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console</a> In Mozilla Firefox Use the keyboard shortcut: Control-Shift-K (Command-Option-K on the Mac) If that doesn't work, follow these instructions: <a href="https://developer.mozilla.org/en-US/docs/Tools/Web_Console" rel="nofollow">https://developer.mozilla.org/en-US/docs/Tools/Web_Console</a>

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Awesome! I will go tap a dev on the shoulder.

Hey c0g, I went to the Devs and we're logging this as a bug but weren't able to recreate the issue on our end. I think we're going to need some more information from you: when did your Library stop working for you? what specific steps are you taking to reproduce the error?

okay so, Around early August the issue first occurred.&nbsp; What I tried to do was click the library button, but literally nothing happens or changes when I push the button, and things refuse to upload as well, staying on the loading screen indefinitely. I copied the above from the moment after I pushed the "My Library" button.&nbsp;&nbsp;