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Previously Purchased Content showing as available to buy

  1. Community Forums
  2. Roll20 Marketplace & Creative Content
  3. Previously Purchased Content showing as available to buy
1538314043
Claire
Permalink for 6845178 Quote
So I purchased the Storm King's Thunder module some time ago but while all my other purchases show as unavailable to buy this one shows as available. Why is this?
1538317567
The Aaron
Pro
API Scripter
Permalink for 6845314 Quote
I would think all of the purchases would show as available to buy as you can buy them as gifts. Are all of your purchases modules?
1538320024
Brian C.
Pro
Marketplace Creator
Compendium Curator
Permalink for 6845414 Quote
It should say "OWNED" instead of "BUY NOW". "Gift" is a separate button.
1538320499
Rabulias
Permalink for 6845436 Quote
Did you maybe buy it under another account? Does SKT show as an available module when making a new game under this account?
1538328244
Claire
Permalink for 6845745 Quote
I had my accounts merged, so I still have the SKT content, at least I hope I do?
1538330014
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 6845828 Quote
Hi Claire, If you email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>, they should be able to get you sorted out.
1538471797
Claire
Permalink for 6850975 Quote
Thank you Keith! I've emailed the team. :D
1539204001
Claire
Permalink for 6874011 Quote
keithcurtis said: Hi Claire, If you email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> , they should be able to get you sorted out. Claire said: Thank you Keith! I've emailed the team. :D So I did this and have had no response...
1539216107
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 6874498 Quote
Hi Claire, I'll ping one directly; it's possible the mail got missed or went awry. Sorry for any delay.&nbsp;
1539275854
Drespar
Roll20 Team
Permalink for 6875998 Quote
Hi Claire, sorry for the delay on this issue! Unfortunately, I have been unsuccessful in finding the email you sent. I see you mentioned an account merge, so if possible, for your privacy could you PM me directly outlining the situation and what you are seeing on your end? Thank you!
1539358252
Claire
Permalink for 6878546 Quote
Drespar said: Hi Claire, sorry for the delay on this issue! Unfortunately, I have been unsuccessful in finding the email you sent. I see you mentioned an account merge, so if possible, for your privacy could you PM me directly outlining the situation and what you are seeing on your end? Thank you! PMed.
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