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Lost Mine of Phandelver is showing Limited Access Vault

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Lost Mine of Phandelver is showing Limited Access Vault
  4. Resolved
1540739473
Nathaniel S.
Permalink for 6921588 Quote
I noticed on the Marketplace that the Lost Mine of Phandelver I purchased includes All Access Vault.  However, my current LMOP game I am GMing has Limited Vault Access.  Why is that?  Can an administrator upgrade it for me?
1540740791
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 6921636 Quote
Hi Nathaniel, I'll go ahead and let the dev team know what's going on. In the meantime, what is the name of the game in question? (I ask because the game and the module are not always the same.)
1540743155
Nathaniel S.
Permalink for 6921711 Quote
The name of my game is simply "Lost Mine of Phandelver"  I have another game template I had made with the same issue called "Phandelver Ready to Run" Thanks for looking into this!
1540821334
Drespar
Roll20 Team
Permalink for 6924183 Quote
Hi Nathaniel, This is certainly not the expected behavior. I noticed that the second game you mentioned is technically older-- if you create a brand new LMOP game does it still have this same issue?
1540826183
Nathaniel S.
Permalink for 6924329 Quote
A new game shows the right level of access.  However I am trying to export characters to the current game I am running.
1540920148
Drespar
Roll20 Team
Permalink for 6927115 Quote
Gotcha, thank you for testing that out for me! I will need to have a dev take a closer look on the back end to see if we can get this resolved for you.
1540924714
Drespar
Roll20 Team
Permalink for 6927267 Quote
Alrighty! The two games you mentioned should be fixed now. It seems that they may have been copies which is where the problem originated. Copying over a module does not maintain the all-access vault that comes with the module. We are looking into making sure this data is properly transferred in the future, but for the time being I would recommend that you simply create a new game when needed.