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Audio/visual not working

So I have a party of 4 including myself (DM) and I just tried to enter the game with one party member to test things out and visual for me is working on my computer but not showing up on hers and vice versa. Any ideas
1542173238
vÍnce
Pro
Sheet Author
This wiki might help; Video and Voice Chat :   How to get video and voice chatting set up in a Roll20 Game
Thanks, I checked it out but nothing is working
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Edited 1542179508
Perhaps you can find a solution here:&nbsp; <a href="https://app.roll20.net/forum/post/6935883/massive-problems-with-the-webrtc" rel="nofollow">https://app.roll20.net/forum/post/6935883/massive-problems-with-the-webrtc</a> Or Here:&nbsp; <a href="https://app.roll20.net/forum/post/6924224/webcam-problem" rel="nofollow">https://app.roll20.net/forum/post/6924224/webcam-problem</a> Or Here:&nbsp; <a href="https://app.roll20.net/forum/post/6880913/audio-was-not-working-at-all" rel="nofollow">https://app.roll20.net/forum/post/6880913/audio-was-not-working-at-all</a> <a href="https://app.roll20.net/forum/post/6826581/player-connection-issue" rel="nofollow">https://app.roll20.net/forum/post/6826581/player-connection-issue</a> <a href="https://app.roll20.net/forum/post/6791822/unable-to-turn-voice-chat-back-on-after-disabling" rel="nofollow">https://app.roll20.net/forum/post/6791822/unable-to-turn-voice-chat-back-on-after-disabling</a> <a href="https://app.roll20.net/forum/post/6731033/video-and-sound-not-working-for-more-than-three-players" rel="nofollow">https://app.roll20.net/forum/post/6731033/video-and-sound-not-working-for-more-than-three-players</a> <a href="https://app.roll20.net/forum/post/6730155/voice-not-transmitting-but-blue-sound-bar-still-moves" rel="nofollow">https://app.roll20.net/forum/post/6730155/voice-not-transmitting-but-blue-sound-bar-still-moves</a> <a href="https://app.roll20.net/forum/post/6719500/instability-of-video-chat" rel="nofollow">https://app.roll20.net/forum/post/6719500/instability-of-video-chat</a> <a href="https://app.roll20.net/forum/post/6717588/why-are-we-having-such-trouble-seeing-and-hearing-each-other" rel="nofollow">https://app.roll20.net/forum/post/6717588/why-are-we-having-such-trouble-seeing-and-hearing-each-other</a> <a href="https://app.roll20.net/forum/post/6634932/video-issues" rel="nofollow">https://app.roll20.net/forum/post/6634932/video-issues</a> <a href="https://app.roll20.net/forum/post/6616923/voice-chat" rel="nofollow">https://app.roll20.net/forum/post/6616923/voice-chat</a> <a href="https://app.roll20.net/forum/post/6606651/using-video-and-audio-shuts-off-video" rel="nofollow">https://app.roll20.net/forum/post/6606651/using-video-and-audio-shuts-off-video</a> <a href="https://app.roll20.net/forum/post/6589915/cant-show-webcam" rel="nofollow">https://app.roll20.net/forum/post/6589915/cant-show-webcam</a> <a href="https://app.roll20.net/forum/post/6579028/video-connection-issues" rel="nofollow">https://app.roll20.net/forum/post/6579028/video-connection-issues</a> <a href="https://app.roll20.net/forum/post/6598643/video-chat" rel="nofollow">https://app.roll20.net/forum/post/6598643/video-chat</a> <a href="https://app.roll20.net/forum/post/6490792/new-game-works-fine-old-games-have-video-issues" rel="nofollow">https://app.roll20.net/forum/post/6490792/new-game-works-fine-old-games-have-video-issues</a> There's also this one, but it's more than 6 months old: <a href="https://app.roll20.net/forum/post/6248510/video-and-voice-chat-integrated-webrtc/?pagenum=1" rel="nofollow">https://app.roll20.net/forum/post/6248510/video-and-voice-chat-integrated-webrtc/?pagenum=1</a> Some of these were marked as resolved, so I'm sure you'll find a solution in there somewhere.
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keithcurtis
Forum Champion
Marketplace Creator
API Scripter
This thread &nbsp;(the last one on the list above) is the official help and bug thread for the Video and Voice Chat - Integrated WebRTC. Many threads are started elsewhere and copied or redirected to that thread, which is active and ongoing. Please post&nbsp; over there &nbsp;with your:&nbsp; Operating System Browser and Version Description of the Issue WebRTC Debug Log (Click the "Download WebRTC Debug Log" button under the settings tab)
Thanks, I'll give all this a go and see if it works out :)