Hello everyone! Over the past few months Roll20 has been working to finalize a switch to a new email ticket servicer. As such, we wanted to forewarn the community and anyone actively using our email support of this change. We expect this transition to take roughly 48 hours in order to fully secure the new email ticket servicer and resolve any additional issues. If you have not received an email response within 48 hours, please email us again at <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a> with a copy of your previous email and a new ticket should open without issue. This change is in response to various issues the Accounts Administration Team has been seeing with out current system-- namely we have noticed an increase in lost tickets with no recourse on our end to find them. While admittedly this is not a significant portion of incoming tickets, the inexplicable loss of even one ticket is problematic for our team’s goals. Our primary hope is that with this change we are able to resolve this issue of missing tickets. Additionally, this email migration will allow ourselves to more closely work with our Development Team in isolating and tracking bugs that come through email as we can more easily convey all important information included in the email ticket. Thank you everyone for your understanding!
